Poor Customer Service

It is Sunday after church, tue service was awesome. Our Pastor was preaching about Discouragement that we need not to be discouraged, we left the church in high spirit and there we go for a quick snack. Guess what? Big disappointment and discouragement, we get to this outlet and to be approached by an appalling service. The waiter drops the menu and disappears, we had to ask for another waiter to come take our drinks order atleast. She comes with a long face, as if this was not enough they bring the wrong drinks order. What is happening with customer service lately ?