Top Management at Food *****'s Market, Roeland street

Roeland Street, customer service. On Monday 9/3 around 17h30 a large wooden container/crate with larger bags of onions or whatever made access to the bags of potato's behind it rather narrow, leaving a passage of about half a meter. On my way out my pants hooked behind the damaged steel reinforcing reinforcement that was bend out and standing away loose of the crate with its sharp corner protruding and as such catching my pants . A big hook got torn in my pants. I called for he manager. Rather quickly a forklift came to remove the crate but no manager, although i could see him going about at the shop exit and going into the offices behind the tellers. Called again, after some 10 min a lady who called herself assistant manager came to apologize and offered to get my pants fixed at her own expenses ( I doubt they get paid that well). Unfortunately a big hook of some 7cm x 4 cm on the front leg by the pocket doesn't just disappear- the pants are ruined - only good enough for home use or as work pants whilst painting etc. Anyway that is not the point for this report. I want to call out the manager responsible at that time for his ***ardice and poor customer service. In my opinion he his not qualfied nor suitable to act as manager. The brand's image is damaged. Photos available on request