PG
Philip G
Active since Dec 2020
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
Top Management at Food *****'s Market, Roeland street
Roeland Street, customer service. On Monday 9/3 around 17h30 a large wooden container/crate with larger bags of onions or whatever made access to the bags of potato's behind it rather narrow, leaving a passage of about half a meter. On my way out my pants hooked behind the damaged steel reinforcing reinforcement that was bend out and standing away loose of the crate with its sharp corner protruding and as such catching my pants . A big hook got torn in my pants. I called for he manager. Rather quickly a forklift came to remove the crate but no manager, although i could see him going about at the shop exit and going into the offices behind the tellers. Called again, after some 10 min a lady who called herself assistant manager came to apologize and offered to get my pants fixed at her own expenses ( I doubt they get paid that well). Unfortunately a big hook of some 7cm x 4 cm on the front leg by the pocket doesn't just disappear- the pants are ruined - only good enough for home use or as work pants whilst painting etc. Anyway that is not the point for this report. I want to call out the manager responsible at that time for his ***ardice and poor customer service. In my opinion he his not qualfied nor suitable to act as manager. The brand's image is damaged. Photos available on request
53 replies
5 months ago
Webafrica non-existing customer service
Cancelled my service after being with them too long as they failed to replace a very old router after 5 interactions that never resolved the issue. Today waiting some 4hrs, with no result, to ask them to clear the line so my new provider can connect me. They send you from here to there, spoke to several people and still got nowhere. Pathetic service and only 1 way to contact them. Stay away, seems like a sinking ship....
0 replies
9 months ago
VANTAGE Debt Mangement : their gain, your possible loss.
After declining their offer, and telling them several times, verbally, per sms and email yet they keep harassing me. Clearly their commissions/earning potential is the driving force, and seems to be their only interest likely at my expense. Nowhere did their offer state the interest rate for the consolidation loan, only the monthly payment.
53 replies
56 months ago
Terrible customer service
Absolute non existing customer service. Stupid whatsapp robot system. No alternative way to contact them. They expect you to stay next to your phone for hours just in case a consultant may contact you via whatsapp but close the case after a few seconds if you don't react immediately. Worst customer relation ever- they seem to think they are God? Stay away!
0 replies
65 months ago
MTN misleading information, poor service and questionable practices
MTN Garden Center CT ( Sandi) : Been trying to update 3x business contracts. 2 of these went okay. For the 3rd contract we choose a package from the individual options that was said to be available on a business account ( verified on their system). Some 2- 3 weeks later, it appears this can be NOT done on my existing account. More expensive and less suitable options get suggested which I refuse. But get told that if I wanted my preferred upgrade I can do so in my private capacity. So the 3rd business contract gets cancelled subject to 21 days notice and loss of phone number ( an inconvenience) and a new application is make in my private capacity. Another 3 weeks later I get told that this new package cannot be issued as my ID is already in use on their 'old' system. So it appears that as an old customer you have no access to the "new" contracts on offer by MTN: not under a business and not as a natural person? No, as an older customer ( +14 years) you have to continue with their less attractive options. Waisted a lot of time at MTN and got to hear a lot of bull**** stories and excuses. So got messed around for too long and still got nowhere with the 3rd upgrade except for a cancelled contract. And on the 1st account for the upgrades I was already billed for content charges which were not requested, not applied for and for which no authorization was given. As this is now the 3rd or 4th time that something similar happens with an upgrade I suspect some systematic unethical and opportunistic behaviour here which I guess contravenes the provisions of the customer protection act and may warrant some investigation by the respective ombudsmen. In short: misleading information, poor service and dubious intentions.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
1 (20%)
2 Star
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1 Star
4 (80%)