Vantage Debt Management
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Vantage Debt Management shows a sharply divided experience. Customers praise named consultants for empathetic onboarding and clear guidance, yet many describe severe breakdowns in communication, unauthorised debits, and prolonged delays in receiving clearance certificates and Form 17W documentation. The exit and cancellation phase emerges as the most painful part of the journey, with creditor payments, refunds, and credit bureau updates frequently failing.
TrustIndex
4.2
NPS Score
-12
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Vantage Debt Management shows a sharply divided experience. Customers praise named consultants for empathetic onboarding and clear guidance, yet many describe severe breakdowns in communication, unauthorised debits, and prolonged delays in receiving clearance certificates and Form 17W documentation. The exit and cancellation phase emerges as the most painful part of the journey, with creditor payments, refunds, and credit bureau updates frequently failing.
Vantage Debt Management's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Onboarding consultants such as Sibusiso Booi, Zaakirah, Plamedi, Avuyile, and Micaela receive strong praise for patience, clarity, and empathy. However, post-signup interactions with other agents are repeatedly described as dismissive, unprofessional, or absent, creating a polarised service reputation.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
This is the worst experience ever to say the least. For the first time using you and this is what I get?? I am always the one that has to followup with them. I have one of the companies that was deducting directly from my payslip, been asking for the refund and I have been pushed from pillar to post, I honestly regret agreeing for them to assist me.
1 reviews | Active since May 2026
This is the worst experience ever to say the least. For the first time using you and this is what I get?? I am always the one that has to followup with them. I have one of the companies that was deducting directly from my payslip, been asking for the refund and I have been pushed from pillar to post, I honestly regret agreeing for them to assist me.
1 reviews | Active since Oct 2017
I’m waiting for a clearance letter after paying off my debts. They’re taking forever without acknowledging my emails and without any updates.
1 reviews | Active since Oct 2017
I’m waiting for a clearance letter after paying off my debts. They’re taking forever without acknowledging my emails and without any updates.
1 reviews | Active since May 2026
This the worst Company,do not use it,I was helped by a Guy called Calvin,He was a good consultant through the whole process until when they had to deduct the money.They deducted the money agreed upon but my accounts deducted also,i was left with literally nothing on my payday.When i called to speak to him i was told he will call even now iam still waiting for the call,two days i was calling them,they say he will call you back, they never did because i wanted to cancel the application,i even wrote them an email but nothing.When they wanted business he called everyday now i cant get hold of him.DO NOT USE THIS COMPANY YOU WILL REGRET IT!!!
1 reviews | Active since May 2026
This the worst Company,do not use it,I was helped by a Guy called Calvin,He was a good consultant through the whole process until when they had to deduct the money.They deducted the money agreed upon but my accounts deducted also,i was left with literally nothing on my payday.When i called to speak to him i was told he will call even now iam still waiting for the call,two days i was calling them,they say he will call you back, they never did because i wanted to cancel the application,i even wrote them an email but nothing.When they wanted business he called everyday now i cant get hold of him.DO NOT USE THIS COMPANY YOU WILL REGRET IT!!!
1 reviews | Active since May 2026
I contacted Vantage in 2023 for assistance with debt management, genuinely believing they would help improve my financial situation and make the process easier. After signing up, they began debiting me as agreed. However, several issues arose: Firstly, they deducted three months’ worth of premiums as commission, which was not properly explained to me upfront. Secondly, the companies I owed money to started contacting me directly, indicating that they were not receiving payments from Vantage as expected. Due to these concerns, I made the decision to cancel their services and take over the repayment of my debt myself. After successfully settling all my accounts, I contacted Vantage in February 2026, informing them that everything had been paid in full and provided proof of all payments. At that stage, I was told that I needed to pay an additional fee in order for them to process my clearance certificate. I paid this fee as requested. It has now been almost two months, and I have still not received my clearance certificate. Furthermore, my name remains flagged as being under debt review. I have sent numerous emails requesting feedback, but have received no response. I also reached out directly to Ouphula, who has similarly not responded. This lack of communication and failure to deliver on their obligations is extremely concerning and unacceptable. Based on my experience, I believe this matter requires urgent attention and further investigation.
1 reviews | Active since May 2026
I contacted Vantage in 2023 for assistance with debt management, genuinely believing they would help improve my financial situation and make the process easier. After signing up, they began debiting me as agreed. However, several issues arose: Firstly, they deducted three months’ worth of premiums as commission, which was not properly explained to me upfront. Secondly, the companies I owed money to started contacting me directly, indicating that they were not receiving payments from Vantage as expected. Due to these concerns, I made the decision to cancel their services and take over the repayment of my debt myself. After successfully settling all my accounts, I contacted Vantage in February 2026, informing them that everything had been paid in full and provided proof of all payments. At that stage, I was told that I needed to pay an additional fee in order for them to process my clearance certificate. I paid this fee as requested. It has now been almost two months, and I have still not received my clearance certificate. Furthermore, my name remains flagged as being under debt review. I have sent numerous emails requesting feedback, but have received no response. I also reached out directly to Ouphula, who has similarly not responded. This lack of communication and failure to deliver on their obligations is extremely concerning and unacceptable. Based on my experience, I believe this matter requires urgent attention and further investigation.
1 reviews | Active since May 2026
My experience was lovely,polite workers ,fast workers and it felt like a mountain of debt was lifted off my shoulders
1 reviews | Active since May 2026
My experience was lovely,polite workers ,fast workers and it felt like a mountain of debt was lifted off my shoulders
1 reviews | Active since Aug 2022
Its been 2 months since I sent all my paid up letters to get clearance certificate from this company even now I am still waiting, their service its bull **** ,they rob their clients money and after they dont care about them ,they are selfish, I wont encourage anyone to use them ,unprofessional .
1 reviews | Active since Aug 2022
Its been 2 months since I sent all my paid up letters to get clearance certificate from this company even now I am still waiting, their service its bull **** ,they rob their clients money and after they dont care about them ,they are selfish, I wont encourage anyone to use them ,unprofessional .
1 reviews | Active since Feb 2022
This is the worst experience ever to say the least. For the first time using you and this is what I get?? I am always the one that has to followup with them.Even when you try and plead with them , nothing happens. I honestly regret agreeing for them to assist me. I wish I had known and went with other companies .
1 reviews | Active since Feb 2022
This is the worst experience ever to say the least. For the first time using you and this is what I get?? I am always the one that has to followup with them.Even when you try and plead with them , nothing happens. I honestly regret agreeing for them to assist me. I wish I had known and went with other companies .
1 reviews | Active since Apr 2023
Worst experience in my life,the consultants don't have time to talk over the phone,the even sound tired,never respond on time even on that stupid whatsapp they always want to use,i spoke to a guy called Aphiwe and he was very much unprofessional!!!later got a message from some girl and i forgot her name but she told me my amount has changed from 1200 to 2000 and i requested a call for them to actually explain whay it changed,but nobody bothered to call,got an email from Aphiwe and asked him to call me but he never called,next i see is money being debited from my account when i never agreed to the damn 2000. today i call in and Anokhu Batyi took my call and sounded like he was high as hell from **** or tired,he didn't even try to assist me and said he will ask Aphiwe to help me after i made it clear that i don't i do not want to deal with him,but he kept saying oh no Aphiwe will help you,2 hours later that stupid Aphiwe hasn't called me!!Very unprofessional humans who act like they are forced to work.No man!!people need not to look for jobs if thry can't do the job.
1 reviews | Active since Apr 2023
Worst experience in my life,the consultants don't have time to talk over the phone,the even sound tired,never respond on time even on that stupid whatsapp they always want to use,i spoke to a guy called Aphiwe and he was very much unprofessional!!!later got a message from some girl and i forgot her name but she told me my amount has changed from 1200 to 2000 and i requested a call for them to actually explain whay it changed,but nobody bothered to call,got an email from Aphiwe and asked him to call me but he never called,next i see is money being debited from my account when i never agreed to the damn 2000. today i call in and Anokhu Batyi took my call and sounded like he was high as hell from **** or tired,he didn't even try to assist me and said he will ask Aphiwe to help me after i made it clear that i don't i do not want to deal with him,but he kept saying oh no Aphiwe will help you,2 hours later that stupid Aphiwe hasn't called me!!Very unprofessional humans who act like they are forced to work.No man!!people need not to look for jobs if thry can't do the job.
The most common complaint about Vantage Debt Management, based on Hellopeter's AI analysis of recent customer reviews, is Process Efficiency & Turnaround. Onboarding is fast and seamless, but the exit process is widely described as a nightmare. Clearance certificates, Form 17W issuance, and creditor paid-up confirmations stall for months, with customers forced to chase paperwork themselves while jobs and credit access hang in the balance.
Vantage Debt Management has a TrustIndex of 4.2 out of 10 on Hellopeter, based on 110 reviews in the last 12 months. They reply to 72% of negative reviews, typically within 263 hours 28 min. Hellopeter has tracked Vantage Debt Management across 381 total reviews. How is the TrustIndex calculated? →
