Foolproof Entertainment Provides Poor Service

Its now over 2 months in the waiting for what should have been 2 weeks as per the contract signed by Foolproof Entertainment for us to receive our packages we had paid a total of R14 000 for. As promised from the contract we are to receive:

-2x sets of the highlighted film of the Wedding Day (coverage of pre-prep, wedding day and reception -1x DVD with minimum of 250 (Pre-prep, wedding day and reception)

Our wedding was on 1st May 2021 and we received a message on 17th May 2021 stating that our package is almost ready and will be posted to us soon. On 25th May we were requested our postal address as the package was ready and will be sent.

Weeks went by and still no package and when requesting a tracking number, we were provided with they will send us digital photos to speed up the process which we have received however no video was provided which we paid R8500 for.

Over 2 months have passed and still no package has arrived, we luckily received our photos however some of the photos we received were rather blurry and low quality and we have not received our video at all.

When attempting to communicate with the photography or his assistant we receive no feedback at all. No one is responding and there is no trace of our package.

I would rather recommend that no one make use of their services as their communications skills are poor, they don't seem to know how to deal with their clients and their service delivery is poor.