Exchange

I visited your Mossel bay (Langeberg Mall) store on 17 February 2026 to enquire about exchanging a pair of shoes purchased on 13 August 2025. I explained to the sales assistant that the 6-month period was four days overdue. I was advised that this would not be a problem and that I could exchange the shoes (without a cash refund), which was acceptable to me as I only wanted a replacement. The shoes are still in very good condition. The only issue is that the front section started tearing. I repaired it, but I am concerned that the problem will continue. When I returned to the store on 18 February 2026, I was informed that the matter had now been referred. My concern is that this should have been communicated to me during my first visit. I would not have returned under the impression that the exchange was already approved. I am disappointed by the inconsistency and would appreciate clarity and resolution on this matter.