Bull**** exchange policy

Ordered a size 7 and what was delivered was a size 7 and half. Upon trying to find out what their exchange policy was, I was given the run around and told that I could send the sneakers back to Broadacres postnest, an hour away from me, as if it's my fault. Today a different agent says I can go to my nearest postnet and they will deliver them to postnet Broadacres. The incompetence. I will not get thwsw shows by Christmas. I am told, if I had done this earlier I would be getting them this week as they are working in exchanges. This isn't even my fault and that's what irritates me.