GK
Gift K
Active since Oct 2013
35
Reviews
0
Industries
Reviews
35 reviews16 months ago
Poor after sales service
I have tried to call in to Supersonic numerous times for my refund but I guess it's fallen on deaf ears. Sent confirmation of banking details and 2 months still nothing. Their whatsapp line has been down since I joined, their Instagram page is down, when I check tickets logged they have been closed with no comments. When you call them, you hold for over 10min. Please can I get a progress report on my ticket logged .Ticket # [SST535630] // 8811170745089- Refund request // Auto Responder
0 replies
16 months ago
Bull**** exchange policy
Ordered a size 7 and what was delivered was a size 7 and half. Upon trying to find out what their exchange policy was, I was given the run around and told that I could send the sneakers back to Broadacres postnest, an hour away from me, as if it's my fault. Today a different agent says I can go to my nearest postnet and they will deliver them to postnet Broadacres. The incompetence. I will not get thwsw shows by Christmas. I am told, if I had done this earlier I would be getting them this week as they are working in exchanges. This isn't even my fault and that's what irritates me.
0 replies
30 months ago
Not a happy camper
i purchased a Telkom LTE deal 10mbps deal with router for R583pm. Sim and router delivered on the 9th Oct and activated on the 10th Oct 2023. I have not had proper internet connection since that day, called technical support that has an estimated waiting time of over 10 minutes, the guys tried to assist, called a 2nd time and a lady tried to assist but decided to escalate the matter to Telkom tech support. Account was debited R650 in Oct and again R450 now in Nov for little to no connection. Tech support came on the 25th Oct and i have been following up with mweb since then as they have advised that matter has been handed over to retentions. I have no intensions to keep the sim or router as Telkom has advised that there is poor coverage in my area and that a site will take up to 12 months to be erected. I am not sure why MWEB is taking so long to close the matter, credit my account and collect their router as i need to find an alternative ISP. i feel like their approach of dragging their feet is so unfair to me as a client. No one calls me instead i am doing the following up. I am really frustrated to say the least
0 replies
31 months ago
Deal Gone Wrong
To whom it may concern I am a very unhappy client at this point. I was offered a cash back of R5000 and till today it has not been paid to me. I collected my car from Hyundai Menlyn on the 25th Aug and signed all the documents, including documents for the cash back. Every time I follow up with Mrs Prinsloo I am being told story after story. Yesterday 14 Sep 2023 I was advised that her manager would be in contact with me on the 15th Sep, today. Now taking into consideration that this complaint/ is long overdue, was hoping the manager would have at least made contact with me by now. To my surprise, I am still waiting. Please note that I didn't want this deal if it didn't come with the cash back, a cash back that I feel I have been short changed if anything. My initial settlement was R420k and by the time I signed with Hyundai it was R413k. I fought for the difference but was told stories, until she managed to offer me at least R5000. The same R5000 I am still getting flack for today. Please can this be resolved as a matter of urgency, failing which I will ask that I get my car back and return yours to the dealership.
131 replies
39 months ago
WHAT A NIGHTMARE
i ordered a couch on the 6th Jan, received the incorrect order from Game, i have been in a back and forth to get the correct couch both from Game and DPD Laser, i have been advised by Game stores that the couch has been sitting with DPD laser at the depot for 2weeks plus, i have made numerous call, sent numerous chats but i am still sitting with the incorrect couch in my lounge. i need something to be done this week already or they can cancel and refund my money. Order number 1240950655
0 replies
39 months ago
****ty service
I ordered a couch on the 6th Jan, it was delivered 7 days later, only to find that it is the incorrect couch. told the driver on the same day and he advised that he could not return it and i must speak to Game directly. on the same day 17 Jan i got incontact with Game to advise of the inconvenience and spoke to a guy called Irfaan who advised i should send an email with pics to Websupport, did exactly that but never received any follow up calls. I have called and gone to their live chat to speak to someone everyday since the 17th. today is the 25th and i am still sitting with a couch i cannot use. I was advised today 25th that the couch would be collected and mine delivered and this was on the 24th. the exchange still has not happened and i am basically really irritated at this point. Order number 1240950655
0 replies
52 months ago
2nd claim declined
Claimed 3 years ago and they tried to find every reason under the sun to not approve my claim. Claimed on the 2nd of the month and like history repeating itself claim declined. I was at a family braai with my in-laws and friends. Charged my phone in one of the bedrooms and it was stolen. I was asked and answered honestly to say that anybody has access to the rooms in the house and was advised that I left the phone unattended in a house were people are able to go in and out of the rooms. Now this is a family house and I am also a guest there. Not sure what I was suppose to do. I will be taking this to the Ombud and to my lawyers this is rubbish.
159 replies
52 months ago
Debt still pending after Debt Review
Just when i thought all my debts were paid up. Then i find out i have a Netstar account that is outstanding that was also suppose to be under restructuring with Summit and paid monthly. My account has been sent to legal and listed on Itc as Summit did not pay them. I am really aggrevated by the matter and will be taking it forward.
53 replies
53 months ago
False Advertising
#5568391 was the reference i received for a complaint i logged on the 30th Nov regarding a new contract take up. I was contacted by Mondo and offered a sim and router contract over a 24month period, 80GB @R169. this was said to be a Black friday special...the box came on the 29th Nov and to my surprise it was a sim only. I advised the driver to send it back as that was not the discussion. further more when the contract was emailed to me it suggested that i would be getting 40GB for 36months. that was not the conversation and this is now False advertising and not treating the customer fairly. I logged general queries and no contact made, until i logged a complaint. but still no contact has been made with me to clarify the matter. Please cancel the contract and do not attempt to debit my account. You like taking people for a ride.
0 replies
55 months ago
Poor service
Good day i would like to complain about Queens Park East Rand Mall. I went to Queens Park on the 9th Oct 2021 to submit my application for a a clothing account, documents that i had previously submitted. While i was in store i spilt water by mistake and asked for a mop. A cashier named Norma came to me and handed me the mop as a customer, basically telling me that since i asked for the mop i must mop the water off the floor. She didnt see anything wrong with this and proceeded to her job with no apology even after i made mention of the fact that i am a customer. Today 22nd Oct 2021 i went back to check the status of my application and was merely told that i dont mee the qualifying criteria. Now that is very vague considering my credit score is above 650 and all my accounts are up to date. If i could get the accounts department/ head office to ring me up and give me a bit more detail regarding my application and if staff could be taught how to treat customers of all skin types. Queens park is very reputable and i would hate to receive more baf service from them. My name is Sarah Kungoane ID no. 6406240865082 cell no. 0820532662
0 replies
Review Distribution
5 Star
4 (11.428571428571429%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
8 (22.857142857142858%)
1 Star
23 (65.71428571428571%)