Sophies Footwear

Sophies Footwear - https://sophiesfootwearsa.com/ Having checked their website which is very nice. I checked the shoe selection, read the descriptions, measured to ensure I had the right size. Read the terms and conditions and policy information and felt confident of making a purchase, which I did. The buying process was straight forward, I got a quick response thanking me for my order. A second response that the shoes were on their way. When I checked the bank transaction it said WWW.PARCELFROMCHINA.CO. The delay in delivery was substantial. Also, there was no contact about the delivery or possible delays. My order when finally delivered was not what I had ordered. The shoes are not in any way health shoes. They are cheap, with incredibly bad finishes and plastic soles.

These are marked on their website as sale items. When I queried the product the response was "We accept returns and exchanges. However, as we have checked in the system, you bought these shoes on sale and we have posted on our website that items that are on sale can't be returned." Again, I cannot find anywhere on their website or terms and condition regarding sale item returns. Its left a very bad taste.

To be clear I have no issue with buying from China, however Sophies Footwear is misleading to say the least.

These are some of their advertising slogans: The shoes are advertised as the comfiest footwear in South Africa.

These shoe don't just look amazing! They also provide support for your feet. -Take a step into heaven and enjoy endless comfort for your feet. -Among their benefits, help relieve pain caused by arthritis, swelling, plantar fasciitis, muscle pain, poor circulation, cramps, and above all, they improve foot and arch support incredibly well. -Wear them all day long without having any discomfort.