Bad customer service

I had a horrible experience with the cashier by the Parts department at Ford Alberton on 2 different occasions. His name is Sipho if I'm not mistaken. I went to pay for a car part after Mooldy gave me great customer service and I had to wait for about 5min to pay because the cashier was not at the pay station and no one knew where he was. The 2nd instance was when I went to return the same car part yesterday and after he refunded my money back into my bank card he had no idea when the amount would reflect in my account when I asked him and he was also very rude about the whole situation, treated me like I was not a Ford customer. I was very unhappy with his service.