Ford Toti

Ford Toti are very strategic I must say. I am now requesting for the last 2 weeks, now going onto the 3rd just for a quote to extend the service plan and to know if its possible. Evertime I call, there is a story, load shedding...lines was down.. cannot find my details...they still working on it..excuse after excuse. Bare in mind whilst waiting, the miliage is running up.. So now i get told I will have to pay for the service. So basically Ford waited until the milage ran up so I have to pay..but im still waiting for the quote to extend the service plan.. How is it that im told to pay but I cant get a quote. Useless. No wonder Ford has such a bad name already. Very dodgey company.