Shocking Customer Care and Service

Good Day

I have just about had it now with Ford Amanzimtoti branch and Ford SA.

I have had endless problems with my car from the day I purchased it. It has been in and out of Ford Amanzimtoti's Workshop for the past 4 and a half years. It works for a couple of month's then has to go back in and then I must still get rude and arrogant responses regarding my concerns and problems I am experiencing.

I received my car back 4 months ago after it had once again gone into Ford Amanzimtoti for problems with the engine. As of last week my car was taken back to Ford Amanzimtoti as the engine light had come on. They checked the vehicle and advised me that the exhaust manifold is damaged and they cannot repair it because the car is out of warranty and I will be liable for payment of R14000 to have it repaired.

I do not understand how they can say I am liable as they were the last people to work on my car, how is it possible for the car to be having a problem again now just 4 months after Ford Amanzimtoti worked on it. If they were busy with the engine they had to have removed the exhaust so it does not make sense to me how this can now be my problem. I am sick to death of the service I have received from the time I have bought this car and the endless problems I have encountered. I am paying for a car that has spent more time in Ford Amanzimtoti’s Workshop than enjoying the benefit of it. This has been one headache after another and then I must still be told that this is not their problem when they were the people attending to the problems.

I lodged my complaint once again with Ford SA only to receive a call from one of the Customer Care Consultants (what a joke), Steven Motala, who was speaking to me like this is my problem and they have already assisted me with the engine problems but now I must bear in mind that this cannot also be their problem. I am appalled. Is this the kind of Customer Care Ford SA offers their clients. I have been inconvenienced from the time I purchased this car, a mistake I will never make again, and then I must still be spoken to rudely and arrogantly by a person who is supposed to be assisting me, the customer. What amazes me is the fact that I am paying for this car, it was not handed to me on a silver platter by Ford. Their products and service is shocking. I want this resolved. Every 3-4 months I must be experiencing problems. What trash is Ford selling to us.

When I asked the technician at Ford Amanzimtoti how can this happen after 4 months of them working on these parts he advised that this is a general problem with that specific part on these cars. So please I need to understand how does this become the consumers problem. The job card clearly shows that this specific part was worked on 4 months ago so how can Ford SA and Ford Amanzimtoti say this is wear and tear, after 4 months. I fail to understand this.