Bad service received at Ford Brits

I am very upset with the treatment I got from Ford Brits today. I went there to book for my service, then I was standing to the reception and there where 2 white ladies there but there where busy on the phones (work related) cause I overhead the conversations, then I decided to sit down by the couch and wait to be called, then I asked the other 2 black ladies working at the round table next to the couches where exactly do I book car service at, and they answered here. Then I asked them why are they not calling me or even ask weather am I been assisted or not. The lady said I saw you waiting there, referring to the 2 white ladies, then I explained that I was thinking I book a service there and I saw there where busy on the phones, then I decided to take a seat and wait to be called. By the time I was sitting on the couch they where showing each other something, and sitting very close and laughing. I am not impressed at all, this is not the kind of service I was expecting more especially at Ford because I have been their customer for a longest time without any complaints. And I even forget to check with them weather it is going to be a major or manor service according to the kilometres accumulated thus far. and if its gonna be a major service the estimation of the quotation.