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Ford Brits
Unclaimed Business
FB
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Ford Brits
Ford Brits has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Ford Brits across 17 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceWS
Wynand S
1 reviews | Active since Jan 2020
15 Jan 2026, 14:32
Brits Ford service
Recently i took my Ford bakkie to Brits Ford because the bakkie's head gasket needed to be replaced. Luckily there were no major damage to the engine but still they advised me to replace the whole engine. I've been around the block a few times so i told them just to replace the head gasket. They responded that there is not enough tollerance to skim the head and replace the gasket. My response was that i have never heard of that. So they replaced the gasket after i went through the quote with them item by item and scratched unnecesary items. The whole ordeal cost me R24000. So i paid and went to fetch the bakkie and after a day or two i realised the radio is not working at all. It was working perfectly before. So i went back and asked them what happened and one technician came out but could not find the problem. So i went to the manager and he said it is electronic stuff which they can not cover. They then gave me a quote of about R20000 to replace the radio and said they worked on the engine and not on the radio. So they will not fix it. In my opinion it is obviously their fault and that they need to fix or replace the radio.
Helpful (0)
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Wynand S
1 reviews | Active since Jan 2020
15 Jan 2026, 14:32
Brits Ford service
Recently i took my Ford bakkie to Brits Ford because the bakkie's head gasket needed to be replaced. Luckily there were no major damage to the engine but still they advised me to replace the whole engine. I've been around the block a few times so i told them just to replace the head gasket. They responded that there is not enough tollerance to skim the head and replace the gasket. My response was that i have never heard of that. So they replaced the gasket after i went through the quote with them item by item and scratched unnecesary items. The whole ordeal cost me R24000. So i paid and went to fetch the bakkie and after a day or two i realised the radio is not working at all. It was working perfectly before. So i went back and asked them what happened and one technician came out but could not find the problem. So i went to the manager and he said it is electronic stuff which they can not cover. They then gave me a quote of about R20000 to replace the radio and said they worked on the engine and not on the radio. So they will not fix it. In my opinion it is obviously their fault and that they need to fix or replace the radio.
0
Replies (0)MD
Martin D
1 reviews | Active since Jan 2020
27 Feb 2025, 16:30
Manufacturing Defect in 2017 Ford Transit Connect 1.5 TDCi
Manufacturing Defect in 2017 Ford Transit Connect 1.5 TDCi Ford South Africa Case Number: 600100021 I want to warn others about a serious manufacturing defect in the 2017 Ford Transit Connect 1.5 TDCi. The cambelt repeatedly fails well before its expected lifespan of 150,000 km - 200,000 km, leading to catastrophic engine damage and costly repairs. I am still young and saved up for years to buy this vehicle. I purchased it second-hand for R180,000, believing it would be a reliable investment for my future. I was aware that the previous owner experienced a cambelt failure at around 100,000 km, which led to a complete engine replacement by Ford. I trusted that the issue was resolved and continued driving the car with confidence. However, after just 70,000 km on the new engine, the same devastating problem occurred—the cambelt failed again, completely destroying the engine. This happened despite maintaining a full service history and using the vehicle with minimal load. Ford refuses to cover the cost of repairs, arguing that I am not a “loyal” customer because I did not service the car at their dealerships every time. This stance is unreasonable, as the cambelt failure is unrelated to routine oil changes and clearly points to a manufacturing defect. If I had known that the cambelt could fail after just 70,000 km, I would have proactively replaced it every 50,000 km to avoid this nightmare. The repair cost is R113,619, almost as much as the purchase price of the car. If I proceed with the repairs, this would be the third engine in under 8 years—an unacceptable outcome for any vehicle. As a young person who worked hard to afford this car, this is financially devastating. I simply do not have the money to cover the repairs and will likely have to s**** the vehicle, losing everything I invested. I am sharing my story to warn others: Be extremely cautious when considering a Ford vehicle. Despite overwhelming evidence of a manufacturing defect, Ford refuses to take responsibility or offer any goodwill assistance. This experience has left me with no choice but to vow never to buy a Ford vehicle again. If there is anyone who can assist me, please send me a direct message. I am receiving no support from Ford, and my vehicle is still sitting at Ford Human Motors in Bloemfontein, South Africa.
Helpful (0)
|Replies (0)MD
Martin D
1 reviews | Active since Jan 2020
27 Feb 2025, 16:30
Manufacturing Defect in 2017 Ford Transit Connect 1.5 TDCi
Manufacturing Defect in 2017 Ford Transit Connect 1.5 TDCi Ford South Africa Case Number: 600100021 I want to warn others about a serious manufacturing defect in the 2017 Ford Transit Connect 1.5 TDCi. The cambelt repeatedly fails well before its expected lifespan of 150,000 km - 200,000 km, leading to catastrophic engine damage and costly repairs. I am still young and saved up for years to buy this vehicle. I purchased it second-hand for R180,000, believing it would be a reliable investment for my future. I was aware that the previous owner experienced a cambelt failure at around 100,000 km, which led to a complete engine replacement by Ford. I trusted that the issue was resolved and continued driving the car with confidence. However, after just 70,000 km on the new engine, the same devastating problem occurred—the cambelt failed again, completely destroying the engine. This happened despite maintaining a full service history and using the vehicle with minimal load. Ford refuses to cover the cost of repairs, arguing that I am not a “loyal” customer because I did not service the car at their dealerships every time. This stance is unreasonable, as the cambelt failure is unrelated to routine oil changes and clearly points to a manufacturing defect. If I had known that the cambelt could fail after just 70,000 km, I would have proactively replaced it every 50,000 km to avoid this nightmare. The repair cost is R113,619, almost as much as the purchase price of the car. If I proceed with the repairs, this would be the third engine in under 8 years—an unacceptable outcome for any vehicle. As a young person who worked hard to afford this car, this is financially devastating. I simply do not have the money to cover the repairs and will likely have to s**** the vehicle, losing everything I invested. I am sharing my story to warn others: Be extremely cautious when considering a Ford vehicle. Despite overwhelming evidence of a manufacturing defect, Ford refuses to take responsibility or offer any goodwill assistance. This experience has left me with no choice but to vow never to buy a Ford vehicle again. If there is anyone who can assist me, please send me a direct message. I am receiving no support from Ford, and my vehicle is still sitting at Ford Human Motors in Bloemfontein, South Africa.
0
Replies (0)MN
Mr N
1 reviews | Active since Jan 2020
22 Aug 2024, 13:21
Best of the best!
Karlien is n absolute kampioen! Dankie dame, twee voertuie in twee jaar, en die grootste smile op my gevreet ooit. Words cannot describe (bel jou die oggend en teen dieselfde dag en middag bevestig jy ons aflewering). Hulle weet nie wat ons weet nie! Amazing mens en diens! Baie dankie!
Helpful (0)
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Mr N
1 reviews | Active since Jan 2020
22 Aug 2024, 13:21
Best of the best!
Karlien is n absolute kampioen! Dankie dame, twee voertuie in twee jaar, en die grootste smile op my gevreet ooit. Words cannot describe (bel jou die oggend en teen dieselfde dag en middag bevestig jy ons aflewering). Hulle weet nie wat ons weet nie! Amazing mens en diens! Baie dankie!
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Replies (0)TM
Thoko M
1 reviews | Active since Jan 2020
10 Jun 2024, 13:10
Bad service received at Ford Brits
I am very upset with the treatment I got from Ford Brits today. I went there to book for my service, then I was standing to the reception and there where 2 white ladies there but there where busy on the phones (work related) cause I overhead the conversations, then I decided to sit down by the couch and wait to be called, then I asked the other 2 black ladies working at the round table next to the couches where exactly do I book car service at, and they answered here. Then I asked them why are they not calling me or even ask weather am I been assisted or not. The lady said I saw you waiting there, referring to the 2 white ladies, then I explained that I was thinking I book a service there and I saw there where busy on the phones, then I decided to take a seat and wait to be called. By the time I was sitting on the couch they where showing each other something, and sitting very close and laughing. I am not impressed at all, this is not the kind of service I was expecting more especially at Ford because I have been their customer for a longest time without any complaints. And I even forget to check with them weather it is going to be a major or manor service according to the kilometres accumulated thus far. and if its gonna be a major service the estimation of the quotation.
Helpful (0)
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Thoko M
1 reviews | Active since Jan 2020
10 Jun 2024, 13:10
Bad service received at Ford Brits
I am very upset with the treatment I got from Ford Brits today. I went there to book for my service, then I was standing to the reception and there where 2 white ladies there but there where busy on the phones (work related) cause I overhead the conversations, then I decided to sit down by the couch and wait to be called, then I asked the other 2 black ladies working at the round table next to the couches where exactly do I book car service at, and they answered here. Then I asked them why are they not calling me or even ask weather am I been assisted or not. The lady said I saw you waiting there, referring to the 2 white ladies, then I explained that I was thinking I book a service there and I saw there where busy on the phones, then I decided to take a seat and wait to be called. By the time I was sitting on the couch they where showing each other something, and sitting very close and laughing. I am not impressed at all, this is not the kind of service I was expecting more especially at Ford because I have been their customer for a longest time without any complaints. And I even forget to check with them weather it is going to be a major or manor service according to the kilometres accumulated thus far. and if its gonna be a major service the estimation of the quotation.
0
Replies (0)AC
Andries C
1 reviews | Active since Jan 2020
3 Jun 2024, 10:55
Terrible Customer service.
Terrible service, they do not care about you as a customer. making promises that they can not deliver. also could not find an issue on my car after it was there twice. Gavin from ford said that I must drive it till it breaks and call them to bring it in. Called them and their response was I must call Ford roadside assistance so the car can be toad to the nearest ford garage because I am to far or them to assist. Gavin then promised to arrange the car to be delivered to me. He then said after a week is unable to assist because the car is in fourways.
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Andries C
1 reviews | Active since Jan 2020
3 Jun 2024, 10:55
Terrible Customer service.
Terrible service, they do not care about you as a customer. making promises that they can not deliver. also could not find an issue on my car after it was there twice. Gavin from ford said that I must drive it till it breaks and call them to bring it in. Called them and their response was I must call Ford roadside assistance so the car can be toad to the nearest ford garage because I am to far or them to assist. Gavin then promised to arrange the car to be delivered to me. He then said after a week is unable to assist because the car is in fourways.
0
Replies (0)AC
KM
Kabelo M
1 reviews | Active since Jan 2020
24 Jul 2023, 10:37
My mother has a Ford Ranger, she first too it for service at Ford Brits, the first stole one of the bin hook covers
My mother has a Ford Ranger, she first too it for service at Ford Brits, the first stole one of the bin hook covers. The second time she took the car in for service the broke the passenger side mirror. We went back, they denied, ultimately when when we asked the to review their CCTV footage they now had nothing to say. The way they treat their customer, you'd even doubt that they really do the service on your car. This rating is actually Zero.
Helpful (0)
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Kabelo M
1 reviews | Active since Jan 2020
24 Jul 2023, 10:37
My mother has a Ford Ranger, she first too it for service at Ford Brits, the first stole one of the bin hook covers
My mother has a Ford Ranger, she first too it for service at Ford Brits, the first stole one of the bin hook covers. The second time she took the car in for service the broke the passenger side mirror. We went back, they denied, ultimately when when we asked the to review their CCTV footage they now had nothing to say. The way they treat their customer, you'd even doubt that they really do the service on your car. This rating is actually Zero.
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Replies (0)AM
Annah M
1 reviews | Active since Jan 2020
14 Feb 2022, 08:37
BAD SERVICE
Good day May 2021 i called Ford Brits because my car couldn't reverse, Eccosport titanum 1.5 automatic 2018 model. They made bookings for it and i took it there on the 25 May 2021, i was assist by the lady called Portia. She told me that they will inspect/diagnosis the car and let me know how much it cost to fix it. A few hours later she called me and told me that my car will cost me R 34000.00 to be fixed but they need to order some parts for it, i gave them a go ahead. On the 29 May 2021 they called me and said that my car was fixed and ready for collection, i went there and paid R 33893.23. 5 months later my car gave me the same problem, and it couldn't even start proper, i called Ford Brits and on the 28 October 2021 they booked for it and i took it there again and it went through the inspection and few days after they told me that i need to pay R 2800 or so for the battery because my car did not have enough power for them to see the problem. I told them that i already paid R34000. 00 and it still give me the same problem so i can't pay any amount and the battery only cost less than R1000 so i will buy my own battery. Then they told me to come and collect my car and they gave the incorrect report note. I got the new battery but still my car was not starting. I called Ford Brits again the car was still the same. I paid money for the car that never lasted and i ended up calling Absa to come and collect their since because i can't pay for while is not working then they came and collect the car. I will never recommend anyone to use Ford Brits they are worse.
Helpful (0)
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Annah M
1 reviews | Active since Jan 2020
14 Feb 2022, 08:37
BAD SERVICE
Good day May 2021 i called Ford Brits because my car couldn't reverse, Eccosport titanum 1.5 automatic 2018 model. They made bookings for it and i took it there on the 25 May 2021, i was assist by the lady called Portia. She told me that they will inspect/diagnosis the car and let me know how much it cost to fix it. A few hours later she called me and told me that my car will cost me R 34000.00 to be fixed but they need to order some parts for it, i gave them a go ahead. On the 29 May 2021 they called me and said that my car was fixed and ready for collection, i went there and paid R 33893.23. 5 months later my car gave me the same problem, and it couldn't even start proper, i called Ford Brits and on the 28 October 2021 they booked for it and i took it there again and it went through the inspection and few days after they told me that i need to pay R 2800 or so for the battery because my car did not have enough power for them to see the problem. I told them that i already paid R34000. 00 and it still give me the same problem so i can't pay any amount and the battery only cost less than R1000 so i will buy my own battery. Then they told me to come and collect my car and they gave the incorrect report note. I got the new battery but still my car was not starting. I called Ford Brits again the car was still the same. I paid money for the car that never lasted and i ended up calling Absa to come and collect their since because i can't pay for while is not working then they came and collect the car. I will never recommend anyone to use Ford Brits they are worse.
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