FORD BRUMA - BEWARE

My car was serviced on the 24 June 2024. I reported issues with my key. I was told that the key was not under warranty and I would have to pay for it. I declined. Fast forward to 29 October when my key decided not to work at all only manual. I go to Ford Bruma who tell me the key needs replacing and guess what it falls under the warranty. 30th October I’m told in detail by the Workshop Manager (I think - name of Dean) that the new key won’t work and he needs to make a claim for a B - something unit and I will get my car back by Tuesday 5th November. Today, 4th November I get a call from Ford Bruma (lady) who tells me exactly the same story I got told on the 30th October minus the car being returned on the 5th November. The lady was surprised when I told her this. I said don’t worry if I don’t get the car back tomorrow I will go onto Hello Peter. She responded by asking me not to do that as she will escalate to the Manager who will call me. I’m still waiting for the call. You can deduct by dates given that my car has sat in Ford Bruma for FOUR WORKING DAYS WITH NOTHING I REPEAT NOTHING NO WORK NOTHING BEING DONE. Now the question is is my warranty which expires soon (in November) still covering this whole procedure and do I sign off on the FOUR WORKING DAYS WHEN NOTHING WAS DONE. One final question WHO IS GOING TO PAY ME FOR THE INCONVENIENCE OF NOT HAVING MY CAR. Last question. When am I getting my car back. Next week. Next month. Next year. WHO PAYS