Ford Claremont Ignoring Attorney’s Letter – Faulty Ford Everest, Still Paying for a Car I Don’t Have

I purchased a used Ford Everest from Ford Claremont earlier this year. Since taking delivery, the vehicle has had multiple mechanical failures, including a major rear differential/axle replacement, along with prior issues such as a leaking sunroof, starter failure, and indicator and air vent motor problems.

The car has been in and out of the workshop for over 40 days out of roughly 138 days of ownership. Despite these ongoing defects, the dealership continues to insist the vehicle can simply be repaired — ignoring the fact that my attorney, formally notified them on 29 October 2025 of my intention to cancel the contract under the Consumer Protection Act.

Since that letter, Ford Claremont has completely ignored all correspondence. I am now without a vehicle, yet still paying WesBank for a car I cannot use.

I have contacted Ford South Africa directly, but as of now, no resolution has been offered. I expect a full refund of the purchase price and a proper acknowledgment of my consumer rights under the CPA.

This kind of treatment from an authorised Ford dealership is unacceptable.