Active since Oct 2016
12
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12 reviews5 months ago
Ford Claremont Ignoring Attorney’s Letter – Faulty Ford Everest, Still Paying for a Car I Don’t Have
I purchased a used Ford Everest from Ford Claremont earlier this year. Since taking delivery, the vehicle has had multiple mechanical failures, including a major rear differential/axle replacement, along with prior issues such as a leaking sunroof, starter failure, and indicator and air vent motor problems. The car has been in and out of the workshop for over 40 days out of roughly 138 days of ownership. Despite these ongoing defects, the dealership continues to insist the vehicle can simply be repaired — ignoring the fact that my attorney, formally notified them on 29 October 2025 of my intention to cancel the contract under the Consumer Protection Act. Since that letter, Ford Claremont has completely ignored all correspondence. I am now without a vehicle, yet still paying WesBank for a car I cannot use. I have contacted Ford South Africa directly, but as of now, no resolution has been offered. I expect a full refund of the purchase price and a proper acknowledgment of my consumer rights under the CPA. This kind of treatment from an authorised Ford dealership is unacceptable.
0 replies
6 months ago
Oneplan Upgraded My Pet Policy Without Telling Me the New Price
On 12 September 2025, I chatted with Oneplan’s online support about possibly upgrading my pet insurance. The chat took a very long time, so I specifically asked for someone to call me and ended the chat by saying “Goodbye.” Shortly after that, I received a message saying my policy had been upgraded to the Classic Plan, effective 1 October 2025 — but no one ever told me what the new premium would be. At no point during the chat or afterwards did anyone disclose the new rate or ask me to confirm acceptance. Only when the debit order went off did I discover that the premium was much higher than expected. I have a screenshot of the chat showing that: I asked for a call and ended the conversation. The consultant then upgraded my plan after I ended the chat. The new premium was never mentioned. This is completely unacceptable. You cannot upgrade a client’s plan and change their premium without clear consent or disclosure. This goes against the Consumer Protection Act and FAIS conduct standards. Furthermore, Oneplan’s response times are consistently very slow, whether via their website chat or WhatsApp support. If my query had been handled within a reasonable time frame, this entire situation would likely not have occurred. That said, I want to note that I have always been happy with Oneplan’s service when it comes to claims — their claims process has always been smooth and efficient. It’s unfortunate that this upgrade experience does not reflect that same standard. I want my previous policy reinstated immediately and any overpayment refunded. Please contact me urgently to resolve this.
53 replies
19 months ago
Claim declined, "wear and tear"
I should have read the Hellopeter reviews prior to signing up. My fuel injector went bad and as a result, the car would jerk in the mornings. The RMI approved workshop advised they can send the injectors to be tested at R3000. To strengthen my claim, I paid the R3000 and submitted the claim with the photo graphic evidence, test reports and diagnostic report. An assessor was appointed and the outcome was "wear and tear". We don't cover wear and tear. Even though the policy clearly states injector's are covered. Then, on a later date, my flywheel on the clutch needed replacement. Again sent in all the documents. Claim declined, "wear and tear". On another occasion, my drive shaft needed to be refurbished. Claim declined, "wear and tear". Don't waste your money, every claim is declined with the words wear and tear.
106 replies
24 months ago
Worst Product, Service and will charge you to cancel their service
I should have read the reviews before signing up. I am on the MTN LTE Fixed package and getting 2mbps download speed locally and 0.5mpbs internationally. Tech support is non existent, submitting a ticket, no response. Whatsapp help line, leads to a dead end. I wonder if this review will get submitted, or will my internet be down again? Update: After cancelling the service, they have magically updated their terms & conditions and now enforces a cancellation fee. Even though I did not take the loan router option. This company will give you the worst product & service, and when you want to leave, charge your more money. Stay away!
212 replies
43 months ago
Daily updates on a slow process, makes a big diffrence.
I sent a parcel to Jeffrey's Bay and my customer informed to cancel the order. I phoned the DSV courier call centre and spoke to an agent. The agent rerouted the parcel to my address. Though it did take some time for the parcel to reach the agent e-mailed me almost every day, updating me on the process. That is service.
133 replies
44 months ago
Taken for a ride.
On the 22nd August 2022, Doctor Fix It attended to my washing machine leaking and excessive shaking. He quoted my R1500 for labour only, as according to him, the machine only requires a service. I rejected the quote, but it was then revised to R950. Which I paid. On the 24th August 2022, the washing machine leaked again and shaked excessively. I contacted Doctor Fix It and he advised they will let me know when they can come and have a look again. On the 25th August 2022, I followed up and was advised they will come and they will advise shortly. Needless to say, today is the 1st September 2022, my machine is still leaking and I am still waiting for Doctor Fix It. Personally I believe I was taken for a ride and my money was stolen.
0 replies
45 months ago
Worst insurance company - rather save your money.
Worst insurance company in the world. Phoned them and logged a claim on the 20th June 2022 for a broken window in my house. They advised a contractor will contact me in 24 - 48 hours. Heard nothing from anybody. Not even a reference number that would be e-mailed or texted to me. Follow up on the 27th July 2022, tried phoning their call centre 5 times. Number does not work. Eventually phoned another number, spoke to agent and then cut my phone call. Dont' go with Ooba, you are throwing your monthly premium money in the bin.
268 replies
78 months ago
Thanks JP
A big thank you to your driver JP from your Tygervalley branch, who took the time to drive an extra few kilometers to my house, as I incorrectly entered my office address on a Takealot.com order.
0 replies
102 months ago
No communication
A package arrived for me from Hong Kong, there was a hold up at Customs and it was dealt with the UPS customs team. The package was released on the 6h November 2017. After the package was cleared from customs, there has been no follow up. I have e-mailed the customs team (Carolene) on the 7th and 8th November with no response. E-mailed customer services (Maverick Mngadi) on the 10th November, with no resolution, only them forwarding the mail to UPS recipients that don't reply. Phoned customer services on the 14th November, with only a promise they will e-mail the finance department. Attempted to phone three times on the 15th November 2017, with no answer. The worst customer experience. I have instructed my agent in Hong Kong to stop using UPS, even though they are cheaper than DHL. I would rather pay a premium for DHL and know I will get my shipment in reasonable time and good communication.
0 replies
109 months ago
Not delivering
<p>Hi</p> <p> </p> <p>I just contacted by Lulamela in regards to waybill ********** 9954, she informed me you don’t deliver to Petrus Steyn and the receiver needs to collect from New Castle. That is 281 km away from Petrus Steyn. On the drop box it clearly states “Anywhere in SA”. Yet you can’t deliver to a town in the Free State.</p> <p>Is that not false advertising?</p>
56 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
1 (8.333333333333334%)
3 Star
0 (0%)
2 Star
3 (25%)
1 Star
7 (58.333333333333336%)