Extremely Disappointed with Eagle Ford Bramley

Dear Eagle Ford

I am writing to formally log a complaint regarding the service I have received from Eagle Ford Bramley. I have been a loyal customer, servicing my vehicle at your dealership for the past 8 years without any issues until my recent experience in December 2025.

I had my vehicle booked for an annual service on December 5, 2025. Following this service, I was informed by Shireen that several mechanical issues were identified, requiring extensive repairs and a major service that took two days to complete. I was assured that everything related to the engine was covered by my plan with the Innovation Group during this conversation, which I believe was recorded for quality assurance.

However, just two weeks after the service, the engine light turned on. I contacted the dealership and brought the vehicle back on January 5, 2026, where Shireen again assured me that they would diagnose the issue and that Miway had approved replacement of another part. I collected my vehicle only to face the same issue again in February, at which point my vehicle was booked in once more for diagnosis on February 10, 2026.

What concerns me greatly is the continued occurrence of the engine light turning on, despite my vehicle being serviced just a month prior. My vehicle was functioning properly before bringing it in for service, and now, after multiple visits, I am left without clarity on the situation and burdened with repair costs for issues that seem to stem from poor workmanship during service.

I seek clarity on the following key points:

1. Who is accountable for the costs associated with issues that have arisen after the service?

2. Why does the invoicing include parts that were already replaced in December, as authorized by the Innovation Group?

3. Does your dealership provide a warranty for the repairs that were not performed adequately?

At this point, my vehicle is with Ford, and I am without any updates. I requested to speak to the manager, but was told by Shireen that they would be in a meeting the whole day. I feel disregarded as a customer, especially when I reach out for updates and am met with unhelpful responses.

I would appreciate your urgent attention to this matter and a prompt response detailing how you intend to resolve these issues. Thank you for your immediate concern in addressing my complaint.

Regards Magdeline