FORMAL COMPLAINT: Unacceptable Customer Service and Unresolved Vehicle Issues

Dear Eagle Ford Management Team, I am writing to express my profound disappointment regarding the complete lack of response to my formal complaint posted on Hello Peter concerning my 2024 Ford Ranger XLT purchased from your Bramley dealership in July 2024. Silence Speaks Volumes Despite taking the time to detail my numerous ongoing issues through a recognized consumer platform, I have received absolutely no acknowledgment, response, or attempted resolution from your organization. This blatant disregard for customer concerns demonstrates an alarming lack of professionalism and respect for your customers. Recap of Unresolved Issues (Now in Month 9) As outlined in my Hello Peter review, I continue to experience: 1. A completely ineffective tonneau cover that has never sealed properly, resulting in water damage to personal belongings during trips 2. A poorly repaired and visibly scratched sports bull bar that remains of substandard quality 3. A faulty driver's door window control button that your service technician inappropriately suggested was due to my "forceful use" Customer Service Failures Your dealership's approach to customer service has been deeply disappointing: • Failure to acknowledge: No response to a formal complaint on a public platform • Failure to resolve: Nine months of persistent issues with no effective solutions • Failure to take responsibility: Attempting to shift blame to the customer rather than addressing manufacturing defects • Failure to uphold brand standards: The quality issues I'm experiencing are unacceptable for a premium vehicle from a reputable manufacturer Immediate Action Required I expect the following immediate actions: 1. A formal acknowledgment of my complaint within 24 hours 2. A comprehensive resolution plan within 3 business days 3. Appointment of a dedicated senior manager to personally oversee the proper resolution of all outstanding issues 4. Commitment to complete all necessary repairs/replacements within 7 business days Escalation Path Please be advised that your continued silence and failure to resolve these issues will leave me no choice but to: 1. Escalate to Ford Motor Company South Africa's executive management 2. File formal complaints with the Motor Industry Ombudsman of South Africa 3. Pursue remedies through the Consumer Protection Act 4. Share my experience through additional consumer advocacy platforms and social media 5. Seek legal advice regarding potential breach of warranty and consumer protection violations As a loyal Ford customer who made a significant investment in your product, I deserve far better treatment than I have received. The way a company responds to problems speaks volumes about its values and commitment to customers. I await your immediate response to this matter. Sincerely, Gaby and Shawn Schultz