GS
Gaby S
Active since May 2021
8
Reviews
0
Industries
Reviews
8 reviews11 months ago
FORMAL COMPLAINT: Unacceptable Customer Service and Unresolved Vehicle Issues
Dear Eagle Ford Management Team, I am writing to express my profound disappointment regarding the complete lack of response to my formal complaint posted on Hello Peter concerning my 2024 Ford Ranger XLT purchased from your Bramley dealership in July 2024. Silence Speaks Volumes Despite taking the time to detail my numerous ongoing issues through a recognized consumer platform, I have received absolutely no acknowledgment, response, or attempted resolution from your organization. This blatant disregard for customer concerns demonstrates an alarming lack of professionalism and respect for your customers. Recap of Unresolved Issues (Now in Month 9) As outlined in my Hello Peter review, I continue to experience: 1. A completely ineffective tonneau cover that has never sealed properly, resulting in water damage to personal belongings during trips 2. A poorly repaired and visibly scratched sports bull bar that remains of substandard quality 3. A faulty driver's door window control button that your service technician inappropriately suggested was due to my "forceful use" Customer Service Failures Your dealership's approach to customer service has been deeply disappointing: • Failure to acknowledge: No response to a formal complaint on a public platform • Failure to resolve: Nine months of persistent issues with no effective solutions • Failure to take responsibility: Attempting to shift blame to the customer rather than addressing manufacturing defects • Failure to uphold brand standards: The quality issues I'm experiencing are unacceptable for a premium vehicle from a reputable manufacturer Immediate Action Required I expect the following immediate actions: 1. A formal acknowledgment of my complaint within 24 hours 2. A comprehensive resolution plan within 3 business days 3. Appointment of a dedicated senior manager to personally oversee the proper resolution of all outstanding issues 4. Commitment to complete all necessary repairs/replacements within 7 business days Escalation Path Please be advised that your continued silence and failure to resolve these issues will leave me no choice but to: 1. Escalate to Ford Motor Company South Africa's executive management 2. File formal complaints with the Motor Industry Ombudsman of South Africa 3. Pursue remedies through the Consumer Protection Act 4. Share my experience through additional consumer advocacy platforms and social media 5. Seek legal advice regarding potential breach of warranty and consumer protection violations As a loyal Ford customer who made a significant investment in your product, I deserve far better treatment than I have received. The way a company responds to problems speaks volumes about its values and commitment to customers. I await your immediate response to this matter. Sincerely, Gaby and Shawn Schultz
0 replies
12 months ago
Ongoing Issues with My 2024 Ford Ranger XLT - Urgent Resolution Required
Dear Ford Eagle Group Management Team, I am writing to express my extreme frustration and disappointment regarding the ongoing issues with my Ford Ranger 2.0L D XLT purchased from your Bramley dealership in July 2024. From the very beginning, there have been persistent problems with two specific accessories that were installed prior to delivery: the sports bull bar and the tonneau cover. Despite multiple attempts to address these issues, they remain unresolved after NINE MONTHS of ownership. Allow me to outline the ongoing problems: 1. The tonneau cover has NEVER sealed properly. Despite bringing this to your attention repeatedly during regular services, rain water continues to leak into the truck bed, damaging our belongings. Most recently, during our Easter weekend trip, all our luggage was soaked and covered in dust from the sand road we traveled. This is completely unacceptable for a premium vehicle. 2. The sports bull bar installation was problematic from the start. After two returns to fix rattling noises, it was determined the rubbers were incorrectly fitted. When collecting the vehicle, I discovered the bull bar was visibly scratched. While your team agreed to respray it, the work was performed so poorly that it remains inferior to an otherwise new vehicle. 3. Most disturbingly, during my April 16th service, I reported that the driver's door window control button was loose. Instead of addressing this obvious manufacturing defect, your service technician had the audacity to call and accuse ME of breaking it through "forceful use." This accusation is both absurd and insulting. How exactly does one "forcefully" press an electric window button? I have maintained this vehicle according to all service requirements, yet continue to deal with these persistent quality and service issues. Your dealership's response has been inadequate, and the accusation regarding the window control is simply the final straw. I demand immediate resolution of these issues: - Proper installation and sealing of the tonneau cover - Professional repair or replacement of the scratched bull bar - Replacement of the faulty window control button with no further accusations If these matters are not addressed promptly and professionally, I will be forced to escalate this to Ford South Africa's corporate management, consumer protection authorities, and share my experience publicly. I expect your urgent response and resolution plan within 5 business days. Sincerely, Gaby and Shawn Schultz
0 replies
39 months ago
Makro shocking customer experience
Myself and my husband shop at Makro strubensvalley at least 3-4 times a month. Today was my worst shopping experience ever!!! I understand that it is month end but what we experienced today has made us rethink whether we will ever shop in the store again. Crates, boxes, empty packaging, forklifts, staff talking to each other like they were attending a social event... Getting through the isles was a nightmare. As a shopper it was so unpleasant....
132 replies
53 months ago
No Response, Pathetic Service, No Explanation ?? Approve Surgery without an anesthetist??
I have never in all my life dealt with such an incompetent company - My Orginal feedback to discovery is as follows:I underwent a medical procedure on the 19th Nov 2021, The initial procedure was to be done in May 2021 however due to COVID cases in the hospitals the procedure was postponed, I contacted Discovery pre-authorisations on 13-Oct-2021 @11:20 am to redo the authorization, was advised I could use the same number originally provided. A couple of days after the procedure I went onto the Discovery App to check the claims and noticed that the Anaesthesiologist Dr. Beeton was not paid - Your plan does not cover this treatment, so we have not paid the claim. You have to pay your healthcare provider. I contacted Discovery to be advised that this was an error on the authorization side and will be corrected, someone from Discovery will be in contact with me, I heard nothing - Made contact with their offices again, the same story - someone will contact me - "Someone" has still not contacted me, I am now getting calls from the Dr re the payment. I would appreciate it if this could be sorted out once and for all that if I am told I would be contacted that this actually happens. This is really poor service. I am now told after I once again have to call into their offices that my plan does not cover anaesthesiology??? Really - Should I have undergone the surgery awake!! What type of surgery does not involve an anesthetist?? This matter is to be sorted out by close of business 22-Dec-2021 or I will be lodging a complaint via the media and the office of the health ombuds. Shocking and disgusted!
106 replies
53 months ago
"Someone" will contact you re your claim
I underwent a medical procedure on the 19th Nov 2021, The initial procedure was to be done in May 2021 however due to COVID cases in the hospitals the procedure was postponed, I contacted the Discovery pre-authorisations on 13-Oct-2021 @11:20 am to redo the authorization, was advised I could use the same number originally provided. A couple of days after the procedure I went onto the Discovery App to check the claims and noticed that the Anaesthesiologist Dr Beeton was not paid - Your plan does not cover this treatment, so we have not paid the claim. You have to pay your healthcare provider. I contacted Discovery to be advised that this was an error on the authorization side and will be corrected, someone from Discovery will be in contact with me, I heard nothing - Made contact with their offices again, the same story - someone will contact me - "Someone" has still not contacted me, I am now getting calls from the Dr re the payment. I would appreciate it if this could be sorted out once and for all that if I am told I would be contacted that this actually happens. This is really poor service.
106 replies
55 months ago
customerservices@tfg.co.za No Response
I logged onto my TFG profile to pay my account which is only due on the 1st of Oct 2021. To my surprise my card has been blocked Primary Card Number: 6277430011120496711 Card blocked. I immediately sent an email to their customer service team to find out why ..... customerservices@tfg.co.za. Still no response - I have paid the account and 24 hours later the account is still blocked?? Please can i have some feedback on this matter.....
0 replies
55 months ago
Vehicle License Fees -
I am appaled at the attitude and dismissiveness of our local licencing office. I have recently discovered that a vehicle I sold was never taken off my name or the Banks name to note. I have admitted that I take responsibility for not following this process through and am willing to pay the outstanding license fees on the vehicle but if the penalties imposed could be waived. I do not have the funds to pay the full amount - no one is prepared to even give me the light of day and assist me. The vehicle is not even on the road, it was involved in an accident in 2013 and sold to a s**** yard for parts! I have been to the roodepoort licence office at least 7 times. Is there anyone who is willing to help??? I am not running away but i just done have the 11K to pay on outstanding fees. There are vehciles on the road with no valid license discs who will not pay but i am prepared to pay and no one is willing to assist me!
0 replies
59 months ago
Rhulani is super-efficient
I would like to commend Rhulani Hlongwane for outstanding service, I purchased a new vehicle and did not expect the deal to be finalized so quickly, I only gave Rhulani the request to add the vehicle to my existing insurance on Friday late afternoon. On Saturday morning he called me to advise that all was in order and he would be sending me a cover confirmation letter. He is such a pleasure to deal with and super-efficient. I know that this falls part of his core responsibilities but he treats every customer like his only customer! Thanks for everything Rhulani, you rock!
53 replies
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5 Star
1 (12.5%)
4 Star
0 (0%)
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1 Star
7 (87.5%)