Indwe Risk Services
Verified Business
Indwe Risk Services
Verified Business
14 Reviews (last 12 months)
Responds in 90 hours 38 min
AI Review Summary
Based on recent customer reviews, Indwe Risk Services faces widespread criticism for poor claims handling, lack of communication, and unresolved disputes. Customers repeatedly report unregistered claims, lengthy delays, and difficulty reaching assigned staff. Geyser and water damage claims are a recurring pain point, with policyholders left without resolution for weeks or months. Excess charges and refund delays also frustrate long-standing clients. A small number of positive reviews praise individual staff members like Ursula Heugh and Antionette from Brolink for professional, speedy, and attentive service.
Performance(last 12 months):
0Trustindex Rating
#49Ranked In Insurance
90h 38mReply Time
-67 NPSUnlikely
Replied to 92% of negative reviews
Reply time on negative reviews: 107 hours 5 min
TrustIndex
0
Ranking
#49
in Insurance
Avg Reply
90h 38m
NPS Score
-67
Recommended: Unlikely
Replied to 92% of negative reviews
Reply time on negative reviews: 107 hours 5 min
Review Distribution
1.6|14 Reviews
May '25 - Apr '26
5(14.3%)
4(0%)
3(0%)
2(0%)
1(85.7%)
5(14.3%)
4(0%)
3(0%)
2(0%)
1(85.7%)
Frequently Asked Questions About Indwe Risk Services
Based on recent customer reviews, Indwe Risk Services faces widespread criticism for poor claims handling, lack of communication, and unresolved disputes. Customers repeatedly report unregistered claims, lengthy delays, and difficulty reaching assigned staff. Geyser and water damage claims are a recurring pain point, with policyholders left without resolution for weeks or months. Excess charges and refund delays also frustrate long-standing clients. A small number of positive reviews praise individual staff members like Ursula Heugh and Antionette from Brolink for professional, speedy, and attentive service.
Indwe Risk Services has a TrustIndex of 0 out of 10 on Hellopeter, based on 14 reviews in the last 12 months. They reply to 92% of negative reviews, typically within 107 hours 5 min. Hellopeter has tracked Indwe Risk Services across 299 total reviews. How is the TrustIndex calculated? →
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMD
Mpuetse D
1 reviews | Active since Jan 2020
14 Mar 2026, 19:46
Write-off vehicle not yet settled
My vehicle's engine caught fire on 07 January 2026(Claim:40078168*001*007), until to date, no feedback from Indwe-Brooklyn and the sad part is that I'm without a vehicle and I'm still paying both the bank and the very same insurance (R3204). I request urgent clarification on: * Why multiple(3) assessors were appointed * The current status of my claim * Immediate steps to finalize settlement, given the vehicle has been declared a writ-off
Helpful (0)
|Replies (0)MD
Mpuetse D
1 reviews | Active since Jan 2020
14 Mar 2026, 19:46
Write-off vehicle not yet settled
My vehicle's engine caught fire on 07 January 2026(Claim:40078168*001*007), until to date, no feedback from Indwe-Brooklyn and the sad part is that I'm without a vehicle and I'm still paying both the bank and the very same insurance (R3204). I request urgent clarification on: * Why multiple(3) assessors were appointed * The current status of my claim * Immediate steps to finalize settlement, given the vehicle has been declared a writ-off
0
Replies (0)DL
Daan L
1 reviews | Active since Jan 2020
13 Feb 2026, 10:43
Great claims service from Indwe
Many thanks to Ursula Heugh of Indwe for fantastic professional, speedy, friendly and effective service in expediting my insurance claim in a matter of a few days! Great job young lady!
Helpful (0)
|Replies (0)CM
Christian M
1 reviews | Active since Jan 2020
18 Dec 2025, 11:18
Broker forgets to register R1000,000 claim - then offers R20,000 compensation for his error
I have been dealing with Indwe Risk Services for two claims resulting from water damage in June 2024. It is now 16 months later and Indwe are still kicking my claims down the road and have now informed me to take legal action against them. In a nutshell, I had water damage on 5 June 2024, an assessor was appointed who identified 4 claims. However, I later found out that my broker only registered 2 of the 4 claims. That was the first warning sign! 2 registered claims, 2 unregistered claims! The missing claims were never registered, never processed, never assigned to an assessor, but my broker then came to see me ten weeks later to inform me that my missing claims had suddenly been declined, without providing me with a letter from my insurer or the agreement of loss. My broker had appointed himself assessor and had decided my claims should be declined. That was another warning sign! After 16 months my broker has still not provided me with a letter from the insurer, because I assume it does not exist, and he has now informed me I have to take legal action against him to obtain documents that I, as policyholder, am entitled to receive. The two “missing claims” were not processed, not approved, not paid out. In total I submitted 9 costs for the one claim, 2 costs for the other claim and 10 reminders. All ignored. There was no feedback from my broker, other than informing me that I had to wait. Not sure why, but that was their feedback. After ten weeks my broker arrived at my office and informed me that my two missing claims had been denied by SANTAM. No supporting documents, no assessor reports, no agreements of loss, nothing. Another warning sign that something was wrong. As I understand the process, once a claim is declined the insurer issues such a letter and the broker presents this to the policy holder. The broker does not decline a claim, an insurer does. So what happened in my case? Another warning sign! I asked for a letter from my insurer and my broker assured me he would be contacting SANTAM to obtain such letter. I am still waiting for this. Another warning sign! My broker did not respond, again, so I escalated this to all financial regulators. I already suspected that the two missing claims were never processed. So fast track to 2025, about 8 months later, when FAISOMBUD commented that there seemed to be confusion about the assessors dealing with my two “missing claims”. I referred the matter back to Indwe, we had a meeting and they confirmed that they were confused about the assessors and offered me R20,000 compensation for their error. As my claims were for R1,000,000 and R27,500 respectively, a R20,000 settlement was an insult. This was another warning sign that something had gone wrong. A broker offering a cash settlement for their error? I then contacted SANTAM who confirmed that my missing claims were never registered and that they never issued a letter declining them. So back to my broker and I asked why my missing claims had never been registered. My broker informed me that the other assessors would have dealt with the missing claims. After checking the assessor reports I confirmed that they did not deal with my missing claims, so I went back to my broker asking for a copy of the insurers letter declining my claims. My broker refused to provide this letter. Another warning sign! I now have to assume that such letter does not exist. I continued asking, and was refused, and was then told to take legal action against my broker to request any further documentation regarding my claims. So I, as policy holder, was denied a copy of the official letter from my insurer declining my claims! My attorney then wrote to Indwe asking for copies of all relevant documents, and all we received was a copy of my policy document and an email explaining how my other two claims had been processed. This was another insult, why would we request information on the approved claims. We had asked for information on the declined claims. Another delaying tactic. I now have to take legal action against my broker to obtain the information that I, as policy holder, am entitled to receive. Another warning sign that my broker is hiding something! That is my experience with Indwe. First, they forgot to register my claims, then they state my claims had been denied, then they offered me a R20,000 bribe to make it all go away, and then they stopped communicating with me and informed me I have to take legal action against them to obtain the documents that I, as policy holder, am entitled to receive! Surely if everything was above board my broker should be willing to provide me with all required correspondence, including the letter of denial from my insurer and the agreement of loss? Basics that a policyholder is entitled to? ******, *****s or honourable insurance brokers?
Helpful (0)
|Replies (0)CM
Christian M
1 reviews | Active since Jan 2020
18 Dec 2025, 11:18
Broker forgets to register R1000,000 claim - then offers R20,000 compensation for his error
I have been dealing with Indwe Risk Services for two claims resulting from water damage in June 2024. It is now 16 months later and Indwe are still kicking my claims down the road and have now informed me to take legal action against them. In a nutshell, I had water damage on 5 June 2024, an assessor was appointed who identified 4 claims. However, I later found out that my broker only registered 2 of the 4 claims. That was the first warning sign! 2 registered claims, 2 unregistered claims! The missing claims were never registered, never processed, never assigned to an assessor, but my broker then came to see me ten weeks later to inform me that my missing claims had suddenly been declined, without providing me with a letter from my insurer or the agreement of loss. My broker had appointed himself assessor and had decided my claims should be declined. That was another warning sign! After 16 months my broker has still not provided me with a letter from the insurer, because I assume it does not exist, and he has now informed me I have to take legal action against him to obtain documents that I, as policyholder, am entitled to receive. The two “missing claims” were not processed, not approved, not paid out. In total I submitted 9 costs for the one claim, 2 costs for the other claim and 10 reminders. All ignored. There was no feedback from my broker, other than informing me that I had to wait. Not sure why, but that was their feedback. After ten weeks my broker arrived at my office and informed me that my two missing claims had been denied by SANTAM. No supporting documents, no assessor reports, no agreements of loss, nothing. Another warning sign that something was wrong. As I understand the process, once a claim is declined the insurer issues such a letter and the broker presents this to the policy holder. The broker does not decline a claim, an insurer does. So what happened in my case? Another warning sign! I asked for a letter from my insurer and my broker assured me he would be contacting SANTAM to obtain such letter. I am still waiting for this. Another warning sign! My broker did not respond, again, so I escalated this to all financial regulators. I already suspected that the two missing claims were never processed. So fast track to 2025, about 8 months later, when FAISOMBUD commented that there seemed to be confusion about the assessors dealing with my two “missing claims”. I referred the matter back to Indwe, we had a meeting and they confirmed that they were confused about the assessors and offered me R20,000 compensation for their error. As my claims were for R1,000,000 and R27,500 respectively, a R20,000 settlement was an insult. This was another warning sign that something had gone wrong. A broker offering a cash settlement for their error? I then contacted SANTAM who confirmed that my missing claims were never registered and that they never issued a letter declining them. So back to my broker and I asked why my missing claims had never been registered. My broker informed me that the other assessors would have dealt with the missing claims. After checking the assessor reports I confirmed that they did not deal with my missing claims, so I went back to my broker asking for a copy of the insurers letter declining my claims. My broker refused to provide this letter. Another warning sign! I now have to assume that such letter does not exist. I continued asking, and was refused, and was then told to take legal action against my broker to request any further documentation regarding my claims. So I, as policy holder, was denied a copy of the official letter from my insurer declining my claims! My attorney then wrote to Indwe asking for copies of all relevant documents, and all we received was a copy of my policy document and an email explaining how my other two claims had been processed. This was another insult, why would we request information on the approved claims. We had asked for information on the declined claims. Another delaying tactic. I now have to take legal action against my broker to obtain the information that I, as policy holder, am entitled to receive. Another warning sign that my broker is hiding something! That is my experience with Indwe. First, they forgot to register my claims, then they state my claims had been denied, then they offered me a R20,000 bribe to make it all go away, and then they stopped communicating with me and informed me I have to take legal action against them to obtain the documents that I, as policy holder, am entitled to receive! Surely if everything was above board my broker should be willing to provide me with all required correspondence, including the letter of denial from my insurer and the agreement of loss? Basics that a policyholder is entitled to? ******, *****s or honourable insurance brokers?
0
Replies (0)RM
Robert M
1 reviews | Active since Jan 2020
12 Dec 2025, 17:12
Dysfunctional retarded
These idiots are completely dysfunctional....and the are in partnership with Brolink as their assessors, also dysfunctional, can't get answers from them, I wonder if it is actually worth having vehicle insurance, these ******s are insurance **** artists, writing vehicles off left, right and center, I didn't fall for their ****....still no answers, I have paid for my vehicle damage myself and I am driving the vehicle but they still want to write my vehicle off.....dysfunctionally retarded company
Helpful (0)
|Replies (0)RM
Robert M
1 reviews | Active since Jan 2020
12 Dec 2025, 17:12
Dysfunctional retarded
These idiots are completely dysfunctional....and the are in partnership with Brolink as their assessors, also dysfunctional, can't get answers from them, I wonder if it is actually worth having vehicle insurance, these ******s are insurance **** artists, writing vehicles off left, right and center, I didn't fall for their ****....still no answers, I have paid for my vehicle damage myself and I am driving the vehicle but they still want to write my vehicle off.....dysfunctionally retarded company
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Replies (0)KA
SN
Suzette N
1 reviews | Active since Jan 2020
17 Oct 2025, 06:16
Excellent Service
I would like to extend my sincere thanks and appreciation to Antionette from Brolink for her exceptional service and professionalism. From the moment I engaged with her, she was attentive, efficient, and went above and beyond to ensure that my query was resolved promptly and smoothly. It’s refreshing to experience such genuine care and dedication — qualities that truly set Brolink apart. It’s clear that customer satisfaction is a top priority for the company, and Antionette exemplifies this commitment perfectly. Thank you, Antionette, for your outstanding assistance and for making the process so effortless. You are a true asset to the Brolink team!
Helpful (0)
|Replies (0)SN
Suzette N
1 reviews | Active since Jan 2020
17 Oct 2025, 06:16
Excellent Service
I would like to extend my sincere thanks and appreciation to Antionette from Brolink for her exceptional service and professionalism. From the moment I engaged with her, she was attentive, efficient, and went above and beyond to ensure that my query was resolved promptly and smoothly. It’s refreshing to experience such genuine care and dedication — qualities that truly set Brolink apart. It’s clear that customer satisfaction is a top priority for the company, and Antionette exemplifies this commitment perfectly. Thank you, Antionette, for your outstanding assistance and for making the process so effortless. You are a true asset to the Brolink team!
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Replies (0)CG
Cornelle G
1 reviews | Active since Jan 2020
17 Sept 2025, 10:15
DISAPPOINTED CLIENT.
I am a loyal client for years and years with Indwe now and was always helped by the Potchefstroom branch without hassles. With my latest claim I was told that she cannot help me as I need to work through JHB branch. What a disappointment. There are absolutely no communication not even from the Manager. Is this how you treat a loyal client? My excess amount is the problem with this claim. I was informed I am now being seen as a bad client that is why my excess is higher. What about the years and years and years without claims....... Sometimes things just happened without control that is why you pay a lot of money for insurance. I would like someone to come back to me and assist me. But no one does. I also took out an extra optional cover for cases like this they do deduct this money every month. But it seems I was misled.
Helpful (0)
|Replies (0)CG
Cornelle G
1 reviews | Active since Jan 2020
17 Sept 2025, 10:15
DISAPPOINTED CLIENT.
I am a loyal client for years and years with Indwe now and was always helped by the Potchefstroom branch without hassles. With my latest claim I was told that she cannot help me as I need to work through JHB branch. What a disappointment. There are absolutely no communication not even from the Manager. Is this how you treat a loyal client? My excess amount is the problem with this claim. I was informed I am now being seen as a bad client that is why my excess is higher. What about the years and years and years without claims....... Sometimes things just happened without control that is why you pay a lot of money for insurance. I would like someone to come back to me and assist me. But no one does. I also took out an extra optional cover for cases like this they do deduct this money every month. But it seems I was misled.
0
Replies (0)EA
Erna A
1 reviews | Active since Jan 2020
2 Sept 2025, 09:21
BAD SERVICE INDWE/SANTAM
On 29 Aug 25 we phoned Indwe regarding a burst geyser. Yvone said the will log a querie. At 12.00 I phoned the eĥmergency number of the insurer, the lady soid the claim was never submitted, they submitted the claim. At 14:00 a plumber called to do an assessment they only arived at 16:00 the plumber did an assessment and phoned the insurance, but the insurer were already closed for the weekend. On the 30 and 31st of Aug we kept phoning the emergency number but we were told Indwe doesnt work over weekends we will have to wit until Monday . On 1 st Set25 I phoned Yvone from Indwe to find out what's happening with the claim, she said we had a axcess off R3500 that was added because we had more than claims the lost 2 Years. My dad has been with the insurer since 1983. He never claimed unless urgent. We phone Santams complaints department and Spoke to Neo Motloli he gave me a case No CAS-12262813-LONOV9. He said the will keep be up to date during the day. We never heard anything from him. I tried phoning Neo this morning but were only put on hold. This is the worse experience and service my dad has ever had with insurance claims
Helpful (0)
|Replies (0)EA
Erna A
1 reviews | Active since Jan 2020
2 Sept 2025, 09:21
BAD SERVICE INDWE/SANTAM
On 29 Aug 25 we phoned Indwe regarding a burst geyser. Yvone said the will log a querie. At 12.00 I phoned the eĥmergency number of the insurer, the lady soid the claim was never submitted, they submitted the claim. At 14:00 a plumber called to do an assessment they only arived at 16:00 the plumber did an assessment and phoned the insurance, but the insurer were already closed for the weekend. On the 30 and 31st of Aug we kept phoning the emergency number but we were told Indwe doesnt work over weekends we will have to wit until Monday . On 1 st Set25 I phoned Yvone from Indwe to find out what's happening with the claim, she said we had a axcess off R3500 that was added because we had more than claims the lost 2 Years. My dad has been with the insurer since 1983. He never claimed unless urgent. We phone Santams complaints department and Spoke to Neo Motloli he gave me a case No CAS-12262813-LONOV9. He said the will keep be up to date during the day. We never heard anything from him. I tried phoning Neo this morning but were only put on hold. This is the worse experience and service my dad has ever had with insurance claims
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Replies (0)