Ongoing Issues with My 2024 Ford Ranger XLT - Urgent Resolution Required

Dear Ford Eagle Group Management Team,

I am writing to express my extreme frustration and disappointment regarding the ongoing issues with my Ford Ranger 2.0L D XLT purchased from your Bramley dealership in July 2024.

From the very beginning, there have been persistent problems with two specific accessories that were installed prior to delivery: the sports bull bar and the tonneau cover. Despite multiple attempts to address these issues, they remain unresolved after NINE MONTHS of ownership.

Allow me to outline the ongoing problems:

1. The tonneau cover has NEVER sealed properly. Despite bringing this to your attention repeatedly during regular services, rain water continues to leak into the truck bed, damaging our belongings. Most recently, during our Easter weekend trip, all our luggage was soaked and covered in dust from the sand road we traveled. This is completely unacceptable for a premium vehicle.

2. The sports bull bar installation was problematic from the start. After two returns to fix rattling noises, it was determined the rubbers were incorrectly fitted. When collecting the vehicle, I discovered the bull bar was visibly scratched. While your team agreed to respray it, the work was performed so poorly that it remains inferior to an otherwise new vehicle.

3. Most disturbingly, during my April 16th service, I reported that the driver's door window control button was loose. Instead of addressing this obvious manufacturing defect, your service technician had the audacity to call and accuse ME of breaking it through "forceful use." This accusation is both absurd and insulting. How exactly does one "forcefully" press an electric window button?

I have maintained this vehicle according to all service requirements, yet continue to deal with these persistent quality and service issues. Your dealership's response has been inadequate, and the accusation regarding the window control is simply the final straw.

I demand immediate resolution of these issues: - Proper installation and sealing of the tonneau cover - Professional repair or replacement of the scratched bull bar - Replacement of the faulty window control button with no further accusations

If these matters are not addressed promptly and professionally, I will be forced to escalate this to Ford South Africa's corporate management, consumer protection authorities, and share my experience publicly.

I expect your urgent response and resolution plan within 5 business days.

Sincerely, Gaby and Shawn Schultz