Bad service from staff to management

My Ford Ecosport was booked in at Ford Bryanston dealer as the engine light kept popping up and there was also lack of power when driving early April 2025.I was advised that there was an issue with plugs after assessment which I paid for and a few days later the car was ready for collection. The day before collection I made an EFT payment to their relevant account, the next day when collecting the car I was advised that the payment was not reflecting in their account by Samantha who then referred to his manager(a very rude) who said” what if they are been ****med, the car cannot be release”. I swiped my card for another payment and requested that the initial payment be refunded as soon as funds ,Nonetheless I picked up the car and headed back to the office, later while driving home ,the same engine light came back on and the car lost power again, the same issues that have been seemingly fixed by Ford Bryanston. I returned the car the next morning and was advised that they will check and contact me later. Meanwhile it is Easter weekend and I don’t have a car to travel as per my plans. Later on I was advised that there was an issue with a petrol pump which also carries additional costs that I have to pay for.

To say that this is the worst customer service I have ever received is an understatement, the car was diagnosed initially and the petrol pump issue was not picked up .The seems like a **** to ****** as much money as possible from me not to mentioned that throughout all of this I have been offered all kinds of value added services such as paint restoration etc. It honestly seems like they create non existing issues on the car so I can keep paying more. The “old car parts” plugs have never been showed to me leaving me to wonder if they even replaced the plugs.

Ford Bryanston just don’t care about customers,to date no apology has been offered and the so called Manager could only think of me ****ming them while I had doubled pay them