Service delivery

I would like to extend my sincere appreciation to the team at Halfway Ford Port Shepstone, and in particular to Linda Naidu and her team, for the outstanding service I recently received. From the moment I arrived, I was treated with the utmost professionalism and care. After explaining that I am self-employed and live approximately 33 km from the dealership, I was offered a courtesy vehicle without hesitation — no arguments, no excuses, and no suggestion that only "VIP customers" are entitled to such consideration, as I’ve unfortunately experienced at other Ford dealerships in the past. A special thanks goes to Eric who took the time to drive with me so he could personally hear the issue with the vehicle. His willingness to listen and understand the problem firsthand made a real difference. Throughout the day, Linda kept me informed, updating me on the vehicle’s progress and letting me know in advance that it would only be ready the following day. I also appreciated being cc'ed in her request to Lindiwe and her team to provide me with quotations for an extended warranty and service plan. I received a response from Lindiwe the very same day, with all the requested information — a stark contrast to my repeated, unanswered requests to NMI Ford Pietermaritzburg, dating back to 2024 and again in January 2025. The entire experience was seamless, professional, and far beyond what I expected. Every staff member I interacted with was friendly, knowledgeable, and genuinely committed to customer service. Please pass on my gratitude to Linda, Lindiwe, the technician, and the rest of the team at Halfway Ford Port Shepstone. They have not only restored my confidence in the Ford brand but have set a standard of service that should be recognised and celebrated.