WH
Wilma H
Active since Mar 2013
7
Reviews
0
Industries
Reviews
7 reviews7 months ago
⭐ SkyNet Courier Service – Terrible Experience & No Resolution ⭐
I am extremely disappointed with the service I received from SkyNet Courier South Africa. On 31 May 2025, I made a payment of R165.00 via PayFast (Reference No: 227945871) for a collection from Arrie Nel Pharmacy and delivery to Palm Beach, KZN. Payment went through successfully, but I never received a tracking number, collection confirmation, or delivery update. Since then, I have sent numerous emails to SkyNet, but instead of resolving the issue, I kept being asked to provide a waybill number — which I never received in the first place. Despite my repeated explanations, SkyNet has failed to assist. I have also highlighted their own complaints procedure, which clearly states that issues will be acknowledged within 3 working days and resolved within 10 working days. Yet here I am, more than 27 working days later, still with no resolution, no refund, and no communication. To make matters worse, I had to pay another courier company (Droppa) to collect and deliver the parcel because SkyNet failed to provide the service I paid for. This level of inefficiency, lack of accountability, and disregard for customers is completely unacceptable. SkyNet has my money, has not provided the service, and is ignoring my refund requests. ⚠️ I cannot recommend SkyNet at all — if you value reliable service, accountability, and proper customer support, I suggest using a different courier.
0 replies
7 months ago
Service delivery
I would like to extend my sincere appreciation to the team at Halfway Ford Port Shepstone, and in particular to Linda Naidu and her team, for the outstanding service I recently received. From the moment I arrived, I was treated with the utmost professionalism and care. After explaining that I am self-employed and live approximately 33 km from the dealership, I was offered a courtesy vehicle without hesitation — no arguments, no excuses, and no suggestion that only "VIP customers" are entitled to such consideration, as I’ve unfortunately experienced at other Ford dealerships in the past. A special thanks goes to Eric who took the time to drive with me so he could personally hear the issue with the vehicle. His willingness to listen and understand the problem firsthand made a real difference. Throughout the day, Linda kept me informed, updating me on the vehicle’s progress and letting me know in advance that it would only be ready the following day. I also appreciated being cc'ed in her request to Lindiwe and her team to provide me with quotations for an extended warranty and service plan. I received a response from Lindiwe the very same day, with all the requested information — a stark contrast to my repeated, unanswered requests to NMI Ford Pietermaritzburg, dating back to 2024 and again in January 2025. The entire experience was seamless, professional, and far beyond what I expected. Every staff member I interacted with was friendly, knowledgeable, and genuinely committed to customer service. Please pass on my gratitude to Linda, Lindiwe, the technician, and the rest of the team at Halfway Ford Port Shepstone. They have not only restored my confidence in the Ford brand but have set a standard of service that should be recognised and celebrated.
0 replies
26 months ago
MTN Cell Network Upgrade
On 3 January 2024 I received a call from "Kerwin" from MTN's cellular network department wanting to know if I would like to upgrade my phone as I was due for an upgrade. I confirmed yes and we proceeded with the upgrade. I was promised that my phone will be delivered to me within 3 to 7 working days. After various queries (where the agent (not Kerwin) even tried to cancel the transaction and start a new one) and receiving my pin to supply to the courier company I have still not received my phone. I have been with MTN for more than 20 years and have never received this kind of bad service. On Tuesday I phoned again requesting that a manager call me back, needless to say I am still waiting for the call. If I had known the service was going to be this bad, I would not have continued with the upgrade. I have always had excellent service from MTN, even suggesting friends to move to MTN. Now I would think twice before recommending them. My order reference number 1-39158528084. DSV delivered a sim card to me, so the excuse that "they" could not get hold of me is not valid.
0 replies
37 months ago
Extremely bad service
We have been battling with MorClick from day 1. There is no after hour service (or even office hours) available. You can e-mail your query (to which an automated response with your ticket number is send back to you in confirmation that they did receive your e-mail) but don't expect to get a response from them. I work from home and a stable and reliable internet service is a must. Unfortunately, with MorClick you have NO reliable internet connection. I did a few speed tests, and it is horrible. Download 2.6 average and Upload 2.5 average. This company is a joke. They do not care about their customers at all. I honor my side of the contract (24 months) but they do not honor their side of the contract. The service from this company is bad and I will not recommend anyone to use them. My contract expires in November this year and I will not renew it.
159 replies
69 months ago
Fraudulent transactions
On 27 August 2020 at approximately 14:27 I received a notification from Standard Bank saying that purchases was made on Paypal to the amount of R1293.06 x 3 as well as R260.03 x 3 giving a total amount of R4 659.27. I notified Standard bank immediately that I did not make any purchases and that these 6 transactions was fraudulent. They blocked my card and opened a fraud case (I must give them 72 working hours time to get back to me). When I tried to communicate with paypal online I was asked to make a payment (which will be "refunded") of R65.00. This to a company that just defrauded me out of R4 659.27. I will never use Paypal again and I will also not recommend them to anyone. This is supposed to be a secure method of online payment. In the trying times that we are in at the moment no one can afford to loose even 1 cent.
0 replies
105 months ago
Mafikeng Branch
Standard Bank Mafikeng Branch delivers excellent service. The branch manager, Kagisho Mokgwasi, also has time for his clients. He is always friendly, whether he sees you in town, in the branch or if you talk to him on the phone. He is always willing to go the extra mile for his clients. Kagisho together with the prestige banker, Shaneen Mkhondo, will go out of their way to assist you. We are really happy to have them as our bankers and will not go to another bank. We will move our account with them should any one of them transfer to another branch or bank. Keep up the good work.
122 replies
105 months ago
Cancellation of MTN contract
I wanted to upgrade my contract on the 10th of March 2017 with a laptop special that MTN had (Lenovo for approximately R460 a month), this laptop was, however, not in stock. I asked the store (MTN Lichtenburg) to contact me once the laptop is in stock again. To date no call has been received from them. During the last couple of months I have received quite a few calls from MNT customer sales center (I assume) telling me that I am due for an upgrade. I have mentioned to them each and every time that I am waiting for MTN to get stock on the Lenovo laptop whereafter whoever contacted me promised to phone me back (which needles to say never happened), every time someone different phoned me to remind me that I am due for a upgrade. During May 2017 I contacted the 808 number of MTN and spoke to Kreason. I asked him to upgrade my contract without a handset or computer. He offered me the 5G and 350 anytime minutes contract a month for (I think) R469 a month. I asked him if I should switch my phone off for the data and minutes to load and he said it was not necessary. Reference for this upgrade: UV ********** A week later no data or minutes was loaded on my contract and I phoned the 808 number again. I spoke to a lady who advised me that the data and minutes will only be loaded on the 27th of the month. I explained to her that I upgraded my contract the previous week and why did the gentleman not tell me that I had to wait until the 27th. She said she didn't know why. On the 27th of May 2017 my contract was credited with the same old data, minutes and sms' for the month (that I had on my old contract). I am very disappointed with the service that I received from MTN seeing that I have been a customer of MTN for more than 10+ years. I have accepted a contract with a different cellular network and wanted them to migrate my cell number (as I cannot afford to loose my number) to their network. I was informed that MTN had told them that the number does not belong to me which is strange as I have this number for more than 10 years. I was forced to accept a new number. On 19 June 2017 I send an e-mail to MTN requesting them to cancel my contract (Reference received back from them # ********** 2), to date no response. My phone still gets credited with the same (OLD) minutes and data. On 29 August 2017 I forwarded an e-mail to MTN again (Reference # ********** 5), to date no response. This morning, 12 September 2017, I received a call from a Private Number, the gentleman tells me he is from MTN and I am due for an upgrade. When I interrupted him and tried to explain my problem with MTN he cut the call. I would like to change my number from a contract to pre-paid (so that I don't loose my number). It seems that MTN couldn't care less about their customers. I can unfortunately not stop my debit order at the bank as my daughters contract is linked to my contract and MTN debits one amount every month.
122 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)