MorClick Satellite Internet Solutions
Claimed Business
MorClick Satellite Internet Solutions
Claimed Business
84 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, MorClick Satellite Internet Solutions receives overwhelmingly negative feedback across all service dimensions. Customers consistently describe unreliable internet connections, particularly following a beam migration to a new satellite, combined with near-impossible communication channels and rigid contract enforcement despite service failures. A small number of rural customers praise the connectivity and individual agents, but the dominant pattern is one of deep frustration and broken trust.
Top Strengths:
- •Installation, Activation & Setup: Initial installation is generally completed efficiently with sales teams that are responsive pre-signup. A few customers note professional technician visits when hardware replacements or dish realignments occur.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#31Ranked In Fibre & Broadband
18 hours 58 minutesAverage Time To Reply
-88 NPSRecommended: Unlikely
Replied to 52% of negative reviews
Typically takes less than 17 hours 54 min to reply
TrustIndex
0
Score
Ranking
#31
in Fibre & Broadband
Avg Reply
18 hours 58 minutes
NPS Score
-88
Recommended: Unlikely
Replied to 52% of negative reviews
Typically takes less than 17 hours 54 min to reply
Review Distribution
1.4|84 Reviews
May '25 - Apr '26
5(7.1%)
4(2.9%)
3(2.9%)
2(0%)
1(87.1%)
5(7.1%)
4(2.9%)
3(2.9%)
2(0%)
1(87.1%)
Recent reviews (84)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePN
Patha N
1 reviews | Active since Jan 2020
16 Mar 2026, 13:01
Satisfied with support received
My experience was positive and the support response was acceptable. Date for remote support was rescheduled because of availability however friendly support received from Siyabonga.
Helpful (0)
|Replies (0)DS
Dale S
1 reviews | Active since Jan 2020
11 Mar 2026, 10:48
WORST INTERNET SOLUTIONS IN SOUTH AFRICA
If I could rate them minus 100 i would. They are the worst "service" provider in South Africa. They promise the world and deliver NOTHING. The COO - Mohammed, promised to resolve our problem, but did not even have the courtesy to return our call after he had promised to do so. Cassim is full of promises but low on delivery; in fact, he is ********* in his dealings with customers. Morlick tried to install 2nd hand equipment, but not all the equipment was required to make the system functional. When I questioned the installer, he offered to "install" all the equipment at an additional cost. Have requested a refund ito the CPA, am been ignored, no response to my emails. DONT NOT USE UNLESS YOU HAVE PATIENTS FOR B/S
Helpful (0)
|Replies (0)DS
Dale S
1 reviews | Active since Jan 2020
11 Mar 2026, 10:48
WORST INTERNET SOLUTIONS IN SOUTH AFRICA
If I could rate them minus 100 i would. They are the worst "service" provider in South Africa. They promise the world and deliver NOTHING. The COO - Mohammed, promised to resolve our problem, but did not even have the courtesy to return our call after he had promised to do so. Cassim is full of promises but low on delivery; in fact, he is ********* in his dealings with customers. Morlick tried to install 2nd hand equipment, but not all the equipment was required to make the system functional. When I questioned the installer, he offered to "install" all the equipment at an additional cost. Have requested a refund ito the CPA, am been ignored, no response to my emails. DONT NOT USE UNLESS YOU HAVE PATIENTS FOR B/S
0
Replies (0)CL
Candice L
1 reviews | Active since Jan 2020
24 Feb 2026, 11:36
AVOID THIS COMPANY AT ALL COSTS!!!!!!! THEY HAPPY TO CHARGE & HAPPY TO PROVIDE NO SERVICE AND NO CUSTOMER SERVICE!
If I could give 0 stars, I would. We enlisted for two packages on two separate devices and it was installed. And since then, you guessed it, NO INTERNET CONNECTION WHATSOEVER! Sure, they very efficient in sending invoices for payments and ensuring they charge, but more than that - you have a better chance for a Hail Mary. We have been patient, chatting on their WhatsApp line, sending emails - no response. Currently been waiting over an hour on their WhatsApp line to cancel. If it's my lucky day and I get any sliver of service from them, I may spoil myself and get a lotto ticket online - oh wait, I can't do that because I've been paying for internet from Morclick and I have got that! Rather use your hard earned money consumers, for a business that is interested in providing you with a service in exchange for the charges. In simple terms: DO NO USE MORCLICK NO MATTER WHAT!
Helpful (0)
|Replies (0)CL
Candice L
1 reviews | Active since Jan 2020
24 Feb 2026, 11:36
AVOID THIS COMPANY AT ALL COSTS!!!!!!! THEY HAPPY TO CHARGE & HAPPY TO PROVIDE NO SERVICE AND NO CUSTOMER SERVICE!
If I could give 0 stars, I would. We enlisted for two packages on two separate devices and it was installed. And since then, you guessed it, NO INTERNET CONNECTION WHATSOEVER! Sure, they very efficient in sending invoices for payments and ensuring they charge, but more than that - you have a better chance for a Hail Mary. We have been patient, chatting on their WhatsApp line, sending emails - no response. Currently been waiting over an hour on their WhatsApp line to cancel. If it's my lucky day and I get any sliver of service from them, I may spoil myself and get a lotto ticket online - oh wait, I can't do that because I've been paying for internet from Morclick and I have got that! Rather use your hard earned money consumers, for a business that is interested in providing you with a service in exchange for the charges. In simple terms: DO NO USE MORCLICK NO MATTER WHAT!
0
Replies (0)HM
Hayley M
1 reviews | Active since Jan 2020
10 Feb 2026, 18:05
Worst Internet ever
I have read a few other reports regarding the Morclick service and I have to agree 100% - the internet connection is almost non existent - again it has been noticed over the past few months. They are impossible to get hold of. They have no telephone number - I have had technicians promise to do line tests and i have had to leave work early so they connect and then no one helps me and I cant get hold of anyone to confirm the appointment. I have tried to cancel the contract but they want to charge me the balance of the contract which is absolutely not acceptable. As it is I am paying R 999.00 for a service I cant use. In the month of January I used 1GB of data. This is ******ion.
Helpful (0)
|Replies (0)HM
Hayley M
1 reviews | Active since Jan 2020
10 Feb 2026, 18:05
Worst Internet ever
I have read a few other reports regarding the Morclick service and I have to agree 100% - the internet connection is almost non existent - again it has been noticed over the past few months. They are impossible to get hold of. They have no telephone number - I have had technicians promise to do line tests and i have had to leave work early so they connect and then no one helps me and I cant get hold of anyone to confirm the appointment. I have tried to cancel the contract but they want to charge me the balance of the contract which is absolutely not acceptable. As it is I am paying R 999.00 for a service I cant use. In the month of January I used 1GB of data. This is ******ion.
0
Replies (0)ZB
Zeldeen B
1 reviews | Active since Jan 2020
6 Feb 2026, 07:35
Terrible service and no help or contact info
For anyone planning on using this service - Please DO NOT! They make you pay for installation and promise installation within a time period but keep making excuses. Over a month now and they need more money to complete the installation. Take note this is a simple small install for home use. No contact number to phone - only via whatsap chat bots. Terrible customer service and rude staff. We have not been able to even use their internet service as they have not even installed yet.
Helpful (0)
|Replies (0)ZB
Zeldeen B
1 reviews | Active since Jan 2020
6 Feb 2026, 07:35
Terrible service and no help or contact info
For anyone planning on using this service - Please DO NOT! They make you pay for installation and promise installation within a time period but keep making excuses. Over a month now and they need more money to complete the installation. Take note this is a simple small install for home use. No contact number to phone - only via whatsap chat bots. Terrible customer service and rude staff. We have not been able to even use their internet service as they have not even installed yet.
0
Replies (0)PM
Pieter M
1 reviews | Active since Jan 2020
18 Jan 2026, 18:50
Use ANY other internet provider if possible
We live on a farm, been with Morclick for more than a year, I'm leaving a review to help other people, I've got screenshots we're they tell me on WhatsApp that everything is fine when I can't even download a WhatsApp status or voice notes, or the other thing is the Data is always used up and then you get capped
Helpful (0)
|Replies (0)PM
Pieter M
1 reviews | Active since Jan 2020
18 Jan 2026, 18:50
Use ANY other internet provider if possible
We live on a farm, been with Morclick for more than a year, I'm leaving a review to help other people, I've got screenshots we're they tell me on WhatsApp that everything is fine when I can't even download a WhatsApp status or voice notes, or the other thing is the Data is always used up and then you get capped
0
Replies (0)EG
Esmerelda G
1 reviews | Active since Jan 2020
7 Jan 2026, 11:35
Morclick Internet Solutions
We are extremely disappointed with Morclick. For 2 months now our internet is super slow. We can hardly watch Netflix or anything. We have send an email and also tried calling the numbers on Google. I have even send a WhatsApp to one of the people working with Morclick. It's like they do not exist. But they expect you to pay full amount. And they are strict when it comes to your contract with them. This is one of the worst service providers I have worked with. Not your money worth. If I could give them a minus 10 rating I would have. Morclick just remember without your customer's monthly payment you won't have a business. Shame on you!
Helpful (0)
|Replies (0)EG
Esmerelda G
1 reviews | Active since Jan 2020
7 Jan 2026, 11:35
Morclick Internet Solutions
We are extremely disappointed with Morclick. For 2 months now our internet is super slow. We can hardly watch Netflix or anything. We have send an email and also tried calling the numbers on Google. I have even send a WhatsApp to one of the people working with Morclick. It's like they do not exist. But they expect you to pay full amount. And they are strict when it comes to your contract with them. This is one of the worst service providers I have worked with. Not your money worth. If I could give them a minus 10 rating I would have. Morclick just remember without your customer's monthly payment you won't have a business. Shame on you!
0
Replies (0)EE
Endria E
1 reviews | Active since Jan 2020
24 Dec 2025, 09:22
No feedback on internet issues
I have been struggling with this issue for almost 3months now... Not getting any reply on email or whatsapp.. I have copied my exact email to this review, maybe it will help to escalate my issue. I have not received any account or statement in atlease 1year. I am not allowed to cancell my contract according to them but i also have no servicd. Please advise otherwise i see no other option as to contact the CPA and Hello Peter. Regards Endria Enslin
Helpful (0)
|Replies (0)EE
Endria E
1 reviews | Active since Jan 2020
24 Dec 2025, 09:22
No feedback on internet issues
I have been struggling with this issue for almost 3months now... Not getting any reply on email or whatsapp.. I have copied my exact email to this review, maybe it will help to escalate my issue. I have not received any account or statement in atlease 1year. I am not allowed to cancell my contract according to them but i also have no servicd. Please advise otherwise i see no other option as to contact the CPA and Hello Peter. Regards Endria Enslin
0
Replies (0)