Ford Lazarus only half fixed my car resulting in being stranded in Kuruman

On 19 July 2025 Ford Lazarus took in my father’s Ford Kuga for repairs because of a knocking sound. They decided that the brake pads, disks, as well as the right CV joint should be replaced.

This was done and vehicle was given back. However on 27 July 2025 they left for the Northern Cape and vehicle started giving trouble- only for my father and his partner to end up stranded in Kuruman on 4 July 2025.

Turns out the left CV joint was also busted. Ended up having to take extra time off, needing 4 accommodation and towing from road to Ford Kuruman for repairs.

Explaining to Ford Lazarus that they should take some responsibility for this- as they essentially handed him a car that was not fully road worthy and fixed- has only resulted in vague emails that take weeks and sorry but we fixed the right hand one. No responsibility taken and responses that only indicate they have not read the emails.

I strongly believe Lazarus did not inspect the car properly otherwise they would've replaced the left CV Joint too. Their inadequate repairs and inspection led to a cost of R8660 for accommodation and towing. Which would have been prevented had they replaced both CV joints at the first repairs. Beyond their inadequate repairs their communication has been lackadaisical and frustrating at best.