LACK OF EMPATHY AND BAD CUSTOMER SERVICE BY LAZARUS FORD CENTURION

Bad customer service, lack of empathy and dismissive attitude. My wife has a Ford eco sport trend, full service history with Lazarus centurion Ford, still under full warranty. on 02 February 2026, I had just dropped off my son at school, when I returned to the car, it wouldn’t start (I had a feeling it’s a flat battery so I needed to be sure before I purchase one). So I called my insurance to tow me to Lazarus Ford centurion. When I got there I told them the car is not starting I need assistance with a jump start to see if it’s the battery or something else, and if it is the battery then I will buy it at the dealer parts shops. They told me they cannot assist with a jump start they need to do a job card to diagnose the car at a cost of +R1100. I told them no I just need a jump start then if the car won’t start I will do the diagnosis. When I saw I would not get the assistance I need I proceeded to their parts shop and asked to purchase a new battery and they told me they do not have stock. I returned to the lady at the reception and with a straight face, no empathy no care she told me there’s nothing they can do the jump start kit has been ******. I was at their dealer outside stranded in the sun, mechanics, staff technicians passed me with no empathy or care. I had to call my insurance to jump start me at their yard and I drove to car to the nearest Willard for a new battery and now I am sorted. Oh and I called their customer service and they told me the dealer should make a plan for a jump start if I’m stranded in their yard, they cannot just say it’s ****** it ends there.