1 reviews | Active since Member
I took my car in for a scheduled service on 17 September 2025 and paid R4,556.72, expecting a professional experience. Unfortunately, less than 24 hours later, my car wouldn't start no error messages, just completely unresponsive. I called for help early in the morning, and despite speaking with the driver and later Zandile at the dealership, I received no support or accountability. Zandile rudely told me to tow the car back at my own expense, refused to explain anything about service warranties, and eventually hung up on me.I ended up arranging my own tow truck and returned the car to the dealership. Upon arrival, I was received by Nicoline, who also showed no concern or empathy, offered no apology, and didn’t even arrange transport for me until I asked. Even then, there was mention of additional charges, despite this clearly being a return job. As a woman dealing with other women, I expected at least some understanding or professionalism. Instead, I was treated with rudeness and indifference, as if I was expected to diagnose the car myself.This has been a frustrating and disappointing experience, and I would not recommend this dealership based on the service I received. Customers deserve respect, transparency, and accountability I experienced none of that.