Bad service Ford N1 City

If I could give half a star I would . Went to the dealership just for a quote on a part for my car on Tuesday 19th March . Arriving there I was welcomed at the front desk of there parts department with no one in site except for there manager . I waited for about 5 minutes before the manager acknowledge me and shouted to the back for assistance at front desk . All I heard at the back was , "I'm busy ". The manager , a female , then politely went to sit down behind her desk leaving me to wait another 20 minutes before being helped . So now my question is , if the salesman was busy , cool, why could the manager not help or was it not her job ?....AS FAR AS I CONCERNED , CLOSE YOUR DOORS GUYS, if thays how clients are treated