Poor Service

My Ford Ranger has 29 000kms on the clock and this morning on my way back home it didn't want to start. Called road side assistance and they orginized the tow truck to Nelspruit Ford. Now i am stuck in Nelspruit, Nelspruit Ford can't assist me with a courtesy vehicle to get home (Tzaneen). This is very poor service. I am not a satisfied customer at the moment. Theres always problems with Ford!