Bad Service

Can a customer service agent call me back. Called many times to the Paarl Branch to book in my car for a service. Left message with receptionist. Called 4 times...holding on. Phone dropped in my ear twice. The second time because I asked for a name. Jennalee. You should really know how to deal with customers calling in. You wasted my time and airtime. You do not even call back after leaving a messages and then you drop the phone in my ear just because i asked your name.