Get the basics right please!

Your client service over the phone is pathetic. When you phone, you have the option of 'for the service dept, please press 1...'. You might just as well get rid of that, because for the 15 times I phoned you over the past 2 weeks, I have NOT ONCE been transferred to the service dept after selecting it from the menu. And I have put the phone down out of frustration. Now I've made a booking for 16 July for parts replacement, only to receive an sms stating that it will be on 22 July. And when I phoned to enquire, guess what? The lady who answered dropped the call. I phoned back, got through to someone else who said the service dept will get back to me, but didn't even ask for my contact no. I asked if she needs it, to which she rep**** yes, but by then I was fuming and decided to vent on hellopeter.