Poor service from Spares Department.

This review is for their spares department. Very poor service received when I ordered a part for my vehicle. I was told it would arrive the following day, and that they would call me when it arrived. After 5 days I called to check if the part was in. It was, apparently. I said that I would collect it 2 days later, and to please keep it for me. I live 100km from Oudtshoorn. I went to collect the part on the day arranged, and was told that it could not be issued to me as the computer system was down. Apparently it was now the second day thst the parts department was off line. I asked why they didn't call me to tell me not to drive 100km to fetch a part that could not be issued. Then I was told that the system was only off that morning when they arrived at work. No indication was given when I would be able get the part, no plan was made to give me the part and invoice me later that day. No apology, nothing. I'm still waiting to hear when I can fetch the part.