FO
Ford Oudtshoorn
Unclaimed Business
FO
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJL
Jen L
1 reviews | Active since Jan 2020
2 Jan 2026, 11:12
Too lazy to work ~ Ford Oudtshoorn owner take note
We are on holiday from Gauteng. We drive a Toyota landcruiser. We have a problem with our front wheel. We know what to do but needed just a lift (Toyota next door was closed) 3 men sat in the workshop - NO CARS IN THE WORKSHOP. They said NO, can't help.😕 Being on their cell phones were more important than assisting...and earning money for the company...
Helpful (0)
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Jen L
1 reviews | Active since Jan 2020
2 Jan 2026, 11:12
Too lazy to work ~ Ford Oudtshoorn owner take note
We are on holiday from Gauteng. We drive a Toyota landcruiser. We have a problem with our front wheel. We know what to do but needed just a lift (Toyota next door was closed) 3 men sat in the workshop - NO CARS IN THE WORKSHOP. They said NO, can't help.😕 Being on their cell phones were more important than assisting...and earning money for the company...
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Replies (0)PP
Pieter P
1 reviews | Active since Jan 2020
11 Oct 2024, 04:22
Very satisfied returning customer
Had a great experience trading in one of our oldest workhorses and buying a slightly used next-gen. The sales lady, Lusinda van der Westhuizen, was excellent throughout the whole trade-in and purchase. It was a seamless experience. Also would like to thank the F&I, Andries and sales manager Dirk for going the extra mile with offering a great deal and approving discount on the next gen unit. Last but not last, i received an excellent Ford gift from Lusinda. I’m really excited to see who Ford Oudtshoorn is going to excel with this new staff and drive for sales.
Helpful (0)
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Pieter P
1 reviews | Active since Jan 2020
11 Oct 2024, 04:22
Very satisfied returning customer
Had a great experience trading in one of our oldest workhorses and buying a slightly used next-gen. The sales lady, Lusinda van der Westhuizen, was excellent throughout the whole trade-in and purchase. It was a seamless experience. Also would like to thank the F&I, Andries and sales manager Dirk for going the extra mile with offering a great deal and approving discount on the next gen unit. Last but not last, i received an excellent Ford gift from Lusinda. I’m really excited to see who Ford Oudtshoorn is going to excel with this new staff and drive for sales.
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Replies (0)SA
Samantha A
1 reviews | Active since Jan 2020
22 Aug 2024, 14:30
From Zero to Hero!
Thanks to Oudtshoorn Ford Spares Department for improving their customer service after a poor review. They went the extra mile in getting my part to me, and their communication was 5 star!
Helpful (0)
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Samantha A
1 reviews | Active since Jan 2020
22 Aug 2024, 14:30
From Zero to Hero!
Thanks to Oudtshoorn Ford Spares Department for improving their customer service after a poor review. They went the extra mile in getting my part to me, and their communication was 5 star!
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Replies (0)SA
Samantha A
1 reviews | Active since Jan 2020
16 Aug 2024, 12:10
Poor service from Spares Department.
This review is for their spares department. Very poor service received when I ordered a part for my vehicle. I was told it would arrive the following day, and that they would call me when it arrived. After 5 days I called to check if the part was in. It was, apparently. I said that I would collect it 2 days later, and to please keep it for me. I live 100km from Oudtshoorn. I went to collect the part on the day arranged, and was told that it could not be issued to me as the computer system was down. Apparently it was now the second day thst the parts department was off line. I asked why they didn't call me to tell me not to drive 100km to fetch a part that could not be issued. Then I was told that the system was only off that morning when they arrived at work. No indication was given when I would be able get the part, no plan was made to give me the part and invoice me later that day. No apology, nothing. I'm still waiting to hear when I can fetch the part.
Helpful (0)
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Samantha A
1 reviews | Active since Jan 2020
16 Aug 2024, 12:10
Poor service from Spares Department.
This review is for their spares department. Very poor service received when I ordered a part for my vehicle. I was told it would arrive the following day, and that they would call me when it arrived. After 5 days I called to check if the part was in. It was, apparently. I said that I would collect it 2 days later, and to please keep it for me. I live 100km from Oudtshoorn. I went to collect the part on the day arranged, and was told that it could not be issued to me as the computer system was down. Apparently it was now the second day thst the parts department was off line. I asked why they didn't call me to tell me not to drive 100km to fetch a part that could not be issued. Then I was told that the system was only off that morning when they arrived at work. No indication was given when I would be able get the part, no plan was made to give me the part and invoice me later that day. No apology, nothing. I'm still waiting to hear when I can fetch the part.
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Replies (0)TF
Tanya F
1 reviews | Active since Jan 2020
18 Jul 2023, 12:51
Don't get stranded with your family due to bad customer service
Very disappointing and unprofessional service. After experiencing mechanical issues on our Ford Everest in Beaufort we opted to have Ford Oudtshoorn help with our vehicle since it was still under warranty. We were returning home (Pretoria) from Cape Town. After being at Ford Oudtshoorn for 5 weeks to fix an injector and head gasket we went on our own expenses to collect the vehicle which then was sent to another garage to fix new problems for another 3 weeks. While in Oudshoorn we were told they cannot help get us home, its not there problem and opted to help us to drop us( a family with to under 6 years olds) at Colesburg Garage and told they have done their part. 700Km away from home and stranded at a garage was the best they could do. After the drove our R600 diesel to my account to "test" my vehicle that when I got me vehicle there was a list of new mechanical issues. I cannot believe that Ford would allow this kind of Customer service, after sales and that such a worshop is authorised by FORD. 9 days unpaid leave 3 flights up and down and this is what FORD calls service.
Helpful (0)
|Replies (0)TF
Tanya F
1 reviews | Active since Jan 2020
18 Jul 2023, 12:51
Don't get stranded with your family due to bad customer service
Very disappointing and unprofessional service. After experiencing mechanical issues on our Ford Everest in Beaufort we opted to have Ford Oudtshoorn help with our vehicle since it was still under warranty. We were returning home (Pretoria) from Cape Town. After being at Ford Oudtshoorn for 5 weeks to fix an injector and head gasket we went on our own expenses to collect the vehicle which then was sent to another garage to fix new problems for another 3 weeks. While in Oudshoorn we were told they cannot help get us home, its not there problem and opted to help us to drop us( a family with to under 6 years olds) at Colesburg Garage and told they have done their part. 700Km away from home and stranded at a garage was the best they could do. After the drove our R600 diesel to my account to "test" my vehicle that when I got me vehicle there was a list of new mechanical issues. I cannot believe that Ford would allow this kind of Customer service, after sales and that such a worshop is authorised by FORD. 9 days unpaid leave 3 flights up and down and this is what FORD calls service.
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Replies (0)GG
Geoffrey G
1 reviews | Active since Jan 2020
16 Apr 2023, 08:12
Avoid at all costs!
Cannot believe this is an accredited Ford dealership. These guys "fix" your vehicle with a silicon gun. They repair door locks with a chemical that effs up your paintwork for ever. They ***** bits off your vehicle before you even take delivery. They charge you R5k for licensing etc which you then have to do at your own expense - and then they fail to refund you. They do not settle your trade-in finance until you have paid for another months ownership - long after they have possession of the vehicle. It's a ****. I wrote to Ford SA but again got zero feedback. I would copy this complaint to Ford SA but they do not provide an email address for customer feedback on their website. Avoid this Ford dealership at all costs.
Helpful (0)
|Replies (0)GG
Geoffrey G
1 reviews | Active since Jan 2020
16 Apr 2023, 08:12
Avoid at all costs!
Cannot believe this is an accredited Ford dealership. These guys "fix" your vehicle with a silicon gun. They repair door locks with a chemical that effs up your paintwork for ever. They ***** bits off your vehicle before you even take delivery. They charge you R5k for licensing etc which you then have to do at your own expense - and then they fail to refund you. They do not settle your trade-in finance until you have paid for another months ownership - long after they have possession of the vehicle. It's a ****. I wrote to Ford SA but again got zero feedback. I would copy this complaint to Ford SA but they do not provide an email address for customer feedback on their website. Avoid this Ford dealership at all costs.
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Replies (0)NP
Norman P
1 reviews | Active since Jan 2020
11 Jan 2023, 14:03
Poor Service
Bought a car from this dealership just before Christmas. Flip, the so called Sales Manager delivered the car. From a distance I pointed out to him visible and unacceptable panelbeating and paint work on the car. He promised to fix everything when panelbeaters are open. There is a big noise like loose parts on the front left wheel. Upon looking underneath, oil leaks and worn out parts clearly visible. The car must have been in an accident. The seats not properly secured and everything about the car was just a rush. I called Flip, told him to fetch his car, he said he would arrange for collection. Three weeks later am still stuck with their DEFECTIVE Polo. My advice to anyone who wants to buy from this dealership - Rather go elsewhere or you will regret buying from them. Big skelms
Helpful (0)
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Norman P
1 reviews | Active since Jan 2020
11 Jan 2023, 14:03
Poor Service
Bought a car from this dealership just before Christmas. Flip, the so called Sales Manager delivered the car. From a distance I pointed out to him visible and unacceptable panelbeating and paint work on the car. He promised to fix everything when panelbeaters are open. There is a big noise like loose parts on the front left wheel. Upon looking underneath, oil leaks and worn out parts clearly visible. The car must have been in an accident. The seats not properly secured and everything about the car was just a rush. I called Flip, told him to fetch his car, he said he would arrange for collection. Three weeks later am still stuck with their DEFECTIVE Polo. My advice to anyone who wants to buy from this dealership - Rather go elsewhere or you will regret buying from them. Big skelms
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Replies (0)IP
Ian P
1 reviews | Active since Jan 2020
20 Sept 2022, 07:53
PAYMENT IS AT HEADOFFICE IS THE EXCUSE
After my previous complain Jacques sales person and Kobus de Jager did contact me for my bank details . This made me very optimistic about the spare key and the money they should pay me as we arrangend at the bigging of my 3 transaction of buying a car through them . I am sorry to say it is about two weeks or longer and still there was no money paid to me . The waiting period is long now .I received the car 1 March waited for papers and then the arrangment was that I pay at my local town to get car in my name and Oudtshoorn Ford wil pay me back . as mentioned they have not paid me yet. If you are from another town and buy from oudtshoorn be prepared to wait for your money if you go in a arrangment like that . In future if they want to sell a car to me they will deliver already in my name .
Helpful (0)
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Ian P
1 reviews | Active since Jan 2020
20 Sept 2022, 07:53
PAYMENT IS AT HEADOFFICE IS THE EXCUSE
After my previous complain Jacques sales person and Kobus de Jager did contact me for my bank details . This made me very optimistic about the spare key and the money they should pay me as we arrangend at the bigging of my 3 transaction of buying a car through them . I am sorry to say it is about two weeks or longer and still there was no money paid to me . The waiting period is long now .I received the car 1 March waited for papers and then the arrangment was that I pay at my local town to get car in my name and Oudtshoorn Ford wil pay me back . as mentioned they have not paid me yet. If you are from another town and buy from oudtshoorn be prepared to wait for your money if you go in a arrangment like that . In future if they want to sell a car to me they will deliver already in my name .
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Replies (0)