Bad service

My car was serviced in July git it back, and pointed out to them there is a scratch on it that was not there. They say they will look on the cameras to see if it was one of there people. A dew days whent by and had to phone them to ask what is going on, they said they will have it fix so they will be in contact with me when to bring it in and get the rental car. So time passed and the middle of August I went back to them to find out when is this going to happen, again they will call me when a rental car is available. So here we are in the middle of October and still nothing from ford silverlakes. There service is terrible and will not recommend it to anyone.