No code provided for radio.

I purchased a Ford figo from Ford bruna about 5 years ago and must say I am happy with the vehicle and assistance I received at the time. I however had to replace my battery recently and the radio reset. I was requested to insert the code for the radio. The dealership did not stick the code in any of my books nor in the area they usually do inside the vehicle. When I contacted them they said I had to bring it in and pay for the code and they claimed Ford SA for not providing the code. It is unacceptable that I must now pay for the code when neither of either Ford SA or Ford Bruma did what they were suppose to do. A family member had the same problem and they provided the vin number and were given the code for their radio. It is an absolute inconvenience that I must now book the car in for the code when it was not provided to me and now I must pay for it too. I am being treated like a criminal when it is my vehicle.