Ford The Glen
1.8|30 reviews
MB
Morné Boshoff
1 reviews | Active since Member
23 May 2023, 17:16
Ford The Glen does not care,the whole franchise company doew not care about customer service
Bought a vehicle 5 months ago at Juba Motors in Boksburg,vehicle drove 3 months.Contacted AA warranties then I took my vehicle to Ford The Glen.Suspension noise,Yellow engine light and front and back brake pads.Vehicle got a week run around with engine yellow light still not sorted they do not know what is the problem,note this I had no fuel problems on my vehicle now I have fuel pump problems,pince harnass wires,petrol tank is clogged all etc.etc.etc.Problem,Suspension my steering rack boot was torn Ford reported steering rack etc.Breakage AA warranties refuse to pay never mind the other parts on the quote they are not what a warranty and well being of your vehicle they do not care,Now according to Justine Ford has no parts available,Steering Rack is in but waiting for stabilzer links.According to Justine is week 3 now he cannot tell you when my part will arrive,Ebay has that parts for R843,can I get a qualified mechanic myself and buy this part and go and install it by that dealership because clearly the left hand does not know what the right hand does.I have contacted Ford complaints department they have not contacted me back or any response do not care I feel sorry for people that purchase vehicles from Ford this was my first Ford in my whole life to the most dissapointing Company ever they do not care or give any follow up whatsover stay away from Ford please people the Head office does not care your vehicle will dust away at Ford because that industry is rotten to the core of existence you will waist your money and valuable time
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Replies (53)MB
Morné Boshoff's updateReviewer Update
23 May 2023, 18:20Please very important.Ford the Glen first week somewhat communication on repairs but I had to phone in the whole time,Justine does not come back to you whatsoever always busy with a client or phone back,Please I ask this please do not pooche my vehicle for parts as parts is not available by Ford themselves but Ebay is full of spare parts,Please I need my vehicle on a honest,reliable customer care and quality to repairs and know what is the problem and fault communicate with the customer clearly on honest and truth because it is going to be a world of embarrasment when Consumer ***** Customer Care and Well being red shirts stops there with lies upon lies from this dealership and you are going to be on television for the whole world to see *******ion to the core of a system that it took decades to built up destroyed by rotten people in that company,I wish it could have been VW or Audi that I had to sort out my problem because that branch dealership is rotten staff
They must close that branch or get new reliable,honest,truth,trustworthy staff that can look after customers vehicles
They must close that branch or get new reliable,honest,truth,trustworthy staff that can look after customers vehicles
MB
Morné Boshoff's update23 May 2023, 18:20
Reviewer Update
Please very important.Ford the Glen first week somewhat communication on repairs but I had to phone in the whole time,Justine does not come back to you whatsoever always busy with a client or phone back,Please I ask this please do not pooche my vehicle for parts as parts is not available by Ford themselves but Ebay is full of spare parts,Please I need my vehicle on a honest,reliable customer care and quality to repairs and know what is the problem and fault communicate with the customer clearly on honest and truth because it is going to be a world of embarrasment when Consumer ***** Customer Care and Well being red shirts stops there with lies upon lies from this dealership and you are going to be on television for the whole world to see *******ion to the core of a system that it took decades to built up destroyed by rotten people in that company,I wish it could have been VW or Audi that I had to sort out my problem because that branch dealership is rotten staff
They must close that branch or get new reliable,honest,truth,trustworthy staff that can look after customers vehicles
They must close that branch or get new reliable,honest,truth,trustworthy staff that can look after customers vehicles