FT
Ford The Glen
Unclaimed Business
FT
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAA
Anonymous A
1 reviews | Active since Jan 2020
11 Jan 2025, 10:18
Don't service your car with them you will cry.
They deserve 0 stars, I don't know why I took my car to do service in that branch, a month later after service my car is leaking coolant, drove it to the branch only to be quoted R15k for stripping quote and they did not know what the real issue is, So i rejected the quote because the full quotes can be any amount, when I went back my car was smoking with white smoke, blown gasket, Ni was shocked because I was driving thr car there and even went to Pretoria driving the car but just after leaving it there for a week then there is huge white smoke and a big Noise coming from the engine, had to call tow truck, I regret taking my car there, and I will never ever in my life consider buying ford.
Helpful (0)
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Anonymous A
1 reviews | Active since Jan 2020
11 Jan 2025, 10:18
Don't service your car with them you will cry.
They deserve 0 stars, I don't know why I took my car to do service in that branch, a month later after service my car is leaking coolant, drove it to the branch only to be quoted R15k for stripping quote and they did not know what the real issue is, So i rejected the quote because the full quotes can be any amount, when I went back my car was smoking with white smoke, blown gasket, Ni was shocked because I was driving thr car there and even went to Pretoria driving the car but just after leaving it there for a week then there is huge white smoke and a big Noise coming from the engine, had to call tow truck, I regret taking my car there, and I will never ever in my life consider buying ford.
0
Replies (0)SM
Salome M
1 reviews | Active since Jan 2020
25 Jan 2024, 07:12
What a vibe, Ford the glen
Jade May bringing a different energy to Ford the Glen, what a nice vibe when collecting your new car and assisting us with all the new gadgets. People need the hype well done Jade. New car sales at for the glen
Helpful (0)
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Salome M
1 reviews | Active since Jan 2020
25 Jan 2024, 07:12
What a vibe, Ford the glen
Jade May bringing a different energy to Ford the Glen, what a nice vibe when collecting your new car and assisting us with all the new gadgets. People need the hype well done Jade. New car sales at for the glen
0
Replies (0)ZZ
Zweli Z
1 reviews | Active since Jan 2020
12 Dec 2023, 12:12
Dishonesty
Took my car to Ford the Glen on the 21st November...I was told the parts has arrived on the 5th and they will work only car on the 6th and I might get it on Monday the 11th or Tuesday...I call on Today iam told the parts has arrived today..pls help me how to process this
Helpful (0)
|Replies (0)ZZ
Zweli Z
1 reviews | Active since Jan 2020
12 Dec 2023, 12:12
Dishonesty
Took my car to Ford the Glen on the 21st November...I was told the parts has arrived on the 5th and they will work only car on the 6th and I might get it on Monday the 11th or Tuesday...I call on Today iam told the parts has arrived today..pls help me how to process this
0
Replies (0)MB
Morné Boshoff
1 reviews | Active since Jan 2020
23 May 2023, 17:16
Ford The Glen does not care,the whole franchise company doew not care about customer service
Bought a vehicle 5 months ago at Juba Motors in Boksburg,vehicle drove 3 months.Contacted AA warranties then I took my vehicle to Ford The Glen.Suspension noise,Yellow engine light and front and back brake pads.Vehicle got a week run around with engine yellow light still not sorted they do not know what is the problem,note this I had no fuel problems on my vehicle now I have fuel pump problems,pince harnass wires,petrol tank is clogged all etc.etc.etc.Problem,Suspension my steering rack boot was torn Ford reported steering rack etc.Breakage AA warranties refuse to pay never mind the other parts on the quote they are not what a warranty and well being of your vehicle they do not care,Now according to Justine Ford has no parts available,Steering Rack is in but waiting for stabilzer links.According to Justine is week 3 now he cannot tell you when my part will arrive,Ebay has that parts for R843,can I get a qualified mechanic myself and buy this part and go and install it by that dealership because clearly the left hand does not know what the right hand does.I have contacted Ford complaints department they have not contacted me back or any response do not care I feel sorry for people that purchase vehicles from Ford this was my first Ford in my whole life to the most dissapointing Company ever they do not care or give any follow up whatsover stay away from Ford please people the Head office does not care your vehicle will dust away at Ford because that industry is rotten to the core of existence you will waist your money and valuable time
Helpful (0)
|Replies (0)MB
Morné Boshoff
1 reviews | Active since Jan 2020
23 May 2023, 17:16
Ford The Glen does not care,the whole franchise company doew not care about customer service
Bought a vehicle 5 months ago at Juba Motors in Boksburg,vehicle drove 3 months.Contacted AA warranties then I took my vehicle to Ford The Glen.Suspension noise,Yellow engine light and front and back brake pads.Vehicle got a week run around with engine yellow light still not sorted they do not know what is the problem,note this I had no fuel problems on my vehicle now I have fuel pump problems,pince harnass wires,petrol tank is clogged all etc.etc.etc.Problem,Suspension my steering rack boot was torn Ford reported steering rack etc.Breakage AA warranties refuse to pay never mind the other parts on the quote they are not what a warranty and well being of your vehicle they do not care,Now according to Justine Ford has no parts available,Steering Rack is in but waiting for stabilzer links.According to Justine is week 3 now he cannot tell you when my part will arrive,Ebay has that parts for R843,can I get a qualified mechanic myself and buy this part and go and install it by that dealership because clearly the left hand does not know what the right hand does.I have contacted Ford complaints department they have not contacted me back or any response do not care I feel sorry for people that purchase vehicles from Ford this was my first Ford in my whole life to the most dissapointing Company ever they do not care or give any follow up whatsover stay away from Ford please people the Head office does not care your vehicle will dust away at Ford because that industry is rotten to the core of existence you will waist your money and valuable time
0
Replies (0)AH
Adriaan H
1 reviews | Active since Jan 2020
19 Jan 2023, 07:03
Unethical behaviour
Unethical behaviour I thought I would bring this to McCarthy's attention re my current experience. What happened was the following: My son matriculated in 2022 so we thought it would be super nice to give him our old 2012 VW Polo as a right to passage gift from his folks at the same time we thought lets get my wife a updated and newer Polo. Our search took us to JHB even though we live in Cape Town, I worked for the Imperial Group many moons ago so I was comfortable buying from a reputable brand or agents even though in JHB. Our experience with this dealership as follows: We saw a 2019 Polo at your The Glen Branch 15/11/2022 and we decided it was a great deal and the car looked in great nick. We put in our finance the Friday was approved same day did out validations Monday we reached out to ask re delivery etc, got a call back from the sales person sorry car was sold to someone else, first come first serve. We werent aware there were more buyers so obviously we were quite upset regarding this and we didn't appreciate how this was handled. The manager called my wife said sorry and told us we he will look for a car for us. Which was nice. Couple of weeks later he called my wife and said he found us a car, sent us pics of a Blue Polo he's thinking of getting for us, everything sounded great and we were impressed with him getting back to us. But thats where all this went pear shaped. We changed the article on the finance got approved and they sent us the OTP, on the OTP there was A R28k warranty on polo. I asked them to please remove it, due to it adding almost 13% to the purchase price. The manager called me and told me he cant sell me the car without warranty which was upsetting, I called him and he told me to speak to the Dealer Principle Scott.I spoke to the DP and he told me if I dont take a warranty i need to sign a waiver that the dealership wont give me ANY type of warranty. Which is Extremely unethical and felt like he blackmailed us. I asked him to send me this waiver to read it, I have this waiver. We called the F&I and asked her to add a more affordable Warranty which she did. Anycase so this was around 10/12/2022 we paid over the deposit and arranged insurance and were informed the car will be in Cape Town before the 17th. Bear in mind at this point we gave our old Polo to our son. We get a call on the 15th saying no car will only be in Cape Town 7 January. due to couriers being closed. We thought fair enough makes sense. Re arranged insurance for the 7th. We get a call no car will be in Cape Town the 10th, again we said thats fine. Then another delay and told us the 14th, on the day we asked the Sales Person Herbeth what time can we expect the car he replied no car will only arrive the 17th. By now the whole experience is pretty bad and we just want the car. Fast forward car arrives at West Cape VW, Sales Person who helped us were upset for us. He pointed out MULTIPLE issues with the car. Loads of scratches, VW Cap missing on the mag, mirror appears to be melted and also appears to be poor body work done on the car. Fog in the headlights which shouldnt be there. Also ZERO fuel in the car, ZERO!!! Called the manager he said sorry same old. Got Home, burn marks on the back seat told him said didnt know and said sorry. Next day concerning rattle noise in the engine and also noticed Smiley faces etched in the plastic in the car. I have been very patient with this whole process, but I think we should give this car back. I am also EXTREMELY upset with the Dealer Principle, I will go public how he bullied us into taking a warranty.
Helpful (0)
|Replies (0)AH
Adriaan H
1 reviews | Active since Jan 2020
19 Jan 2023, 07:03
Unethical behaviour
Unethical behaviour I thought I would bring this to McCarthy's attention re my current experience. What happened was the following: My son matriculated in 2022 so we thought it would be super nice to give him our old 2012 VW Polo as a right to passage gift from his folks at the same time we thought lets get my wife a updated and newer Polo. Our search took us to JHB even though we live in Cape Town, I worked for the Imperial Group many moons ago so I was comfortable buying from a reputable brand or agents even though in JHB. Our experience with this dealership as follows: We saw a 2019 Polo at your The Glen Branch 15/11/2022 and we decided it was a great deal and the car looked in great nick. We put in our finance the Friday was approved same day did out validations Monday we reached out to ask re delivery etc, got a call back from the sales person sorry car was sold to someone else, first come first serve. We werent aware there were more buyers so obviously we were quite upset regarding this and we didn't appreciate how this was handled. The manager called my wife said sorry and told us we he will look for a car for us. Which was nice. Couple of weeks later he called my wife and said he found us a car, sent us pics of a Blue Polo he's thinking of getting for us, everything sounded great and we were impressed with him getting back to us. But thats where all this went pear shaped. We changed the article on the finance got approved and they sent us the OTP, on the OTP there was A R28k warranty on polo. I asked them to please remove it, due to it adding almost 13% to the purchase price. The manager called me and told me he cant sell me the car without warranty which was upsetting, I called him and he told me to speak to the Dealer Principle Scott.I spoke to the DP and he told me if I dont take a warranty i need to sign a waiver that the dealership wont give me ANY type of warranty. Which is Extremely unethical and felt like he blackmailed us. I asked him to send me this waiver to read it, I have this waiver. We called the F&I and asked her to add a more affordable Warranty which she did. Anycase so this was around 10/12/2022 we paid over the deposit and arranged insurance and were informed the car will be in Cape Town before the 17th. Bear in mind at this point we gave our old Polo to our son. We get a call on the 15th saying no car will only be in Cape Town 7 January. due to couriers being closed. We thought fair enough makes sense. Re arranged insurance for the 7th. We get a call no car will be in Cape Town the 10th, again we said thats fine. Then another delay and told us the 14th, on the day we asked the Sales Person Herbeth what time can we expect the car he replied no car will only arrive the 17th. By now the whole experience is pretty bad and we just want the car. Fast forward car arrives at West Cape VW, Sales Person who helped us were upset for us. He pointed out MULTIPLE issues with the car. Loads of scratches, VW Cap missing on the mag, mirror appears to be melted and also appears to be poor body work done on the car. Fog in the headlights which shouldnt be there. Also ZERO fuel in the car, ZERO!!! Called the manager he said sorry same old. Got Home, burn marks on the back seat told him said didnt know and said sorry. Next day concerning rattle noise in the engine and also noticed Smiley faces etched in the plastic in the car. I have been very patient with this whole process, but I think we should give this car back. I am also EXTREMELY upset with the Dealer Principle, I will go public how he bullied us into taking a warranty.
0
Replies (0)LN
Lindokuhle N
1 reviews | Active since Jan 2020
15 Dec 2022, 15:02
Bad service by JUSTIN PADIACHE
Worst service I've ever received from JUSTIN PADIACHE. Guy was so rude, I took my car in for service and he quoted for breakpads and disks then when I told him to cancel the order for the breaks he refused and made me pay a handling fee although i called in a minute later to actually cancel the order of the breakpads and disks(only to find out disks are still fine he was taking me for a ride) . Guy was so rude he said go ahead and report me if you think you will get help. I was so disappointed. He said he is not going to release my car till I pay. I paid the amount of R854 for their mistake . I want my money back . I feel like ford agents take women for fools , I get better service when my partner is present but when you alone they quote you ridiculous prices and things that are in good condition they want to change and charge you . JUSTIN is the worst employee you can ever have shame on him.
Helpful (0)
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Lindokuhle N
1 reviews | Active since Jan 2020
15 Dec 2022, 15:02
Bad service by JUSTIN PADIACHE
Worst service I've ever received from JUSTIN PADIACHE. Guy was so rude, I took my car in for service and he quoted for breakpads and disks then when I told him to cancel the order for the breaks he refused and made me pay a handling fee although i called in a minute later to actually cancel the order of the breakpads and disks(only to find out disks are still fine he was taking me for a ride) . Guy was so rude he said go ahead and report me if you think you will get help. I was so disappointed. He said he is not going to release my car till I pay. I paid the amount of R854 for their mistake . I want my money back . I feel like ford agents take women for fools , I get better service when my partner is present but when you alone they quote you ridiculous prices and things that are in good condition they want to change and charge you . JUSTIN is the worst employee you can ever have shame on him.
0
Replies (0)EH
Eddy H
1 reviews | Active since Jan 2020
15 Feb 2022, 14:30
Inferior workmanship from Ford the glen
About four months ago I took my wife’s Ford ecosport to Ford the Glen for a problem with the gearbox. The workshop manager had the car for three days because of battling with a “software problem” on the gearbox. They assured me the problem was resolved. This weekend starting 11 February my family and I had to drive my daughter to Upington for studying. On our way back on 14 February we got half way between Upington and Alberton, in Vryburg when the car started shuddering and went into limp mode. We immediately to the car to the local Ford dealership who were extremely helpful and they notified us that repairs or recalls dating as far back as 2014 had not been done at all. We were informed that they could only get spare parts in March and we had to either tow the car home and rent a car to get home or leave the car with them for the next four weeks until they got the parts. We’ve already had to pay for an extra night’s stay over now we have to lay out even more money that we don’t have. We have only had the the car repaired at Ford the Glen so all points back to incompetence or inferior workmanship. Who is going to pay for their incompetence and get us back home?
Helpful (0)
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Eddy H
1 reviews | Active since Jan 2020
15 Feb 2022, 14:30
Inferior workmanship from Ford the glen
About four months ago I took my wife’s Ford ecosport to Ford the Glen for a problem with the gearbox. The workshop manager had the car for three days because of battling with a “software problem” on the gearbox. They assured me the problem was resolved. This weekend starting 11 February my family and I had to drive my daughter to Upington for studying. On our way back on 14 February we got half way between Upington and Alberton, in Vryburg when the car started shuddering and went into limp mode. We immediately to the car to the local Ford dealership who were extremely helpful and they notified us that repairs or recalls dating as far back as 2014 had not been done at all. We were informed that they could only get spare parts in March and we had to either tow the car home and rent a car to get home or leave the car with them for the next four weeks until they got the parts. We’ve already had to pay for an extra night’s stay over now we have to lay out even more money that we don’t have. We have only had the the car repaired at Ford the Glen so all points back to incompetence or inferior workmanship. Who is going to pay for their incompetence and get us back home?
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Replies (0)TZ
Thembinkosi Z
1 reviews | Active since Jan 2020
8 Jan 2022, 11:46
Ford
I still want to know why he was doing that to us And he make the things complicated for our lives
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Thembinkosi Z
1 reviews | Active since Jan 2020
8 Jan 2022, 11:46
Ford
I still want to know why he was doing that to us And he make the things complicated for our lives
0
Replies (0)