If you rely on a car like myself for work, do not get your car serviced at Tygervalley

Is it normal for a car to be kept from a client more than a week to plug in the Diagnostics computer to read what is wrong with the car? No, certainly not. My first experience with Ford Tygervalley was start of November. My car was in for 2 days short of a month before I got it back (That is what you call top class service). After I received my car, a full month went by before my engine light came back on again for the same sensor fault (which they replaced 1 month ago). Now my car is in again. I asked them at the start, is this going to take 1 month again for you guys to read the data from the Diagnostics machine or could we get it done in 2 days. The answer I received was certainly sir, we will have it done in 2 days. It has been almost a week now and I have not received my car yet (They also have not even identified the problem yet). Ill just leave it at that.