WORST EXPERIENCE EVER!

WORST POSSIBLE SERVICE!

My car went for a service on the 2nd of February 2024. There was absolutely NOTHING wrong with my vehicle. The Friday after I fetched my car I noticed that my car was jerking when accelerating and when the aircon was on. I phoned Ford and they instructed me to bring my vehicle on the following day so they can see whats wrong.

On the 3rd of February I took my vehicle and waited there for more than 2 hours. They told me that it looks like my aircon pump is faulty and needs to be replaced (my car has 22 000km on so this shouldn't happen).

I dropped my car at Ford on the Monday, 5th of February for diagnostics and repairs to be done. They told me it would take a week maximum and that they cannot provide me with a loan/ courtesy car.

On the Tuesday the technition contacted me saying that the aircon pump has been ordered and that my car should be repaired by Thursday, the 8th of February at the latest.

On Thursday, the technician contacted me again saying that the aircon pump does not seem to be the problem (although it was replaced) and that the aircon still don't make cool. They are investigating further.

On Friday the technician contacted me again saying they still don't know what the problem is as they haven't had a similar situation yet. They are busy going through the wiring.

On Monday, the same story. No feedback, no plan and no problem.

On Tuesday the 13th of February the technician contacted me again saying that they contacted the support team and they are busy checking the computer box. Later on the same day he contacted me again asking if he can put in R200 worth of fuel and I need to reimburse them (I left my car with a 1/4 tank). This was the biggest cheek!

On the 13th I decided to go in to the branch as I was FED UP! No problem, no solution and no time frame as to when my car will be done. I have also asked several times for a courtesy/ loan car of which they refused. I phoned the service centre atleast 10 times a day and I get NO awnser or my calls are being ignored. I have left messages several times for the service manager to contact me back and he was in "meetings" the whole day.

When I got to the branch, I insisted on speaking to the service manager, Mr Khaya Mafenuka. I explained my situation. He said that the technitions are busy investigating something else that might be the problem and that he will contact me by COB with feedback. He has never contacted me.

NEVER GO TO NMI FORD TYGERVALLEY.

My vehicle went in for a service and has been standing there for 10 days because they have done something during the service. No compensation, no feedback and no loan car.

This is PATHETIC!