FF
Forest Fairies
Unclaimed Business
FF
Performance(last 12 months):
Ranked In Retail
#53NPS Score
0Unlikely
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNA
NATASHA A
1 reviews | Active since Jan 2020
29 Nov 2023, 14:21
TOOTH IN FOREST FAIRIES COCONUT WHEEL
Forest fairies coconut wheel was my all time favourite. Not anymore. I recently bit into a Forest Fairies coconut wheel and felt something hard in my mouth. I thought it was a nut. On closer inspection, it was a tooth, and it definitely wasn't mine. I felt upset thinking about the germs that I had consumed, and had to throw up several times. I contacted Forest Fairies on their wattsapp number and was told that they would collect the sample. I work, so I had to arrange for a suitable time for them to collect. In the interim, I was expecting a courtesy call apologizing for the mishap, and a reassurance, that there would be stricter hygiene measures put in place to curb a repetition of this incident. However, after several requests for a phone call, a customer service personnel, Mikyle, called me. He did not give a surname and called from a private number. He was rude and adamant that my claim was questionable, in other words "I was lying". He did not want to listen to anything I had to say and dropped the call. I sent them a wattsapp regarding that call, however, I have not heard from them since. I still have the tooth in my possession. All I wanted was an apology for this mishap, and a reassurance that there would be an improvement in hygiene measures to prevent any similar incidents. Forest Fairies lack professionalism in dealing with customer complaints and need to review their manufacturing process. I will definitely not be supporting Forest Fairies in the future, and neither will my family and friends.
Helpful (0)
|Replies (0)NA
NATASHA A
1 reviews | Active since Jan 2020
29 Nov 2023, 14:21
TOOTH IN FOREST FAIRIES COCONUT WHEEL
Forest fairies coconut wheel was my all time favourite. Not anymore. I recently bit into a Forest Fairies coconut wheel and felt something hard in my mouth. I thought it was a nut. On closer inspection, it was a tooth, and it definitely wasn't mine. I felt upset thinking about the germs that I had consumed, and had to throw up several times. I contacted Forest Fairies on their wattsapp number and was told that they would collect the sample. I work, so I had to arrange for a suitable time for them to collect. In the interim, I was expecting a courtesy call apologizing for the mishap, and a reassurance, that there would be stricter hygiene measures put in place to curb a repetition of this incident. However, after several requests for a phone call, a customer service personnel, Mikyle, called me. He did not give a surname and called from a private number. He was rude and adamant that my claim was questionable, in other words "I was lying". He did not want to listen to anything I had to say and dropped the call. I sent them a wattsapp regarding that call, however, I have not heard from them since. I still have the tooth in my possession. All I wanted was an apology for this mishap, and a reassurance that there would be an improvement in hygiene measures to prevent any similar incidents. Forest Fairies lack professionalism in dealing with customer complaints and need to review their manufacturing process. I will definitely not be supporting Forest Fairies in the future, and neither will my family and friends.
0
Replies (0)AS
Aneesah S
1 reviews | Active since Jan 2020
26 Dec 2022, 04:45
Very unhappy with the customer service
I have bought their products many times before and it's absolutely divine, however on my last purchase the product (Almond Rocha) was old and tasted horrible. I kept the remaining bars and contacted Forest Fairies via email, phone call and whatsapp. The service was absolutely terrible. My complaint was acknowledged and then just ignored, eventually I was told they'll replace it for me but no one ever delivered anything. 1.5 months since I logged the issue and still nothing. The products are usually amazing but the service is pathetic. Really unhappy
Helpful (0)
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Aneesah S
1 reviews | Active since Jan 2020
26 Dec 2022, 04:45
Very unhappy with the customer service
I have bought their products many times before and it's absolutely divine, however on my last purchase the product (Almond Rocha) was old and tasted horrible. I kept the remaining bars and contacted Forest Fairies via email, phone call and whatsapp. The service was absolutely terrible. My complaint was acknowledged and then just ignored, eventually I was told they'll replace it for me but no one ever delivered anything. 1.5 months since I logged the issue and still nothing. The products are usually amazing but the service is pathetic. Really unhappy
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Replies (0)AB
Annatjie B
1 reviews | Active since Jan 2020
10 Feb 2021, 20:24
Forest Fairies Gourmet Candy
As a member of The Wine of the Month Club, my daughter, Anneli also receives their Black Box regularly: a kind of mystery box containing new and not-so-ordinary products. That was how we came to know Forest Fairies Gourmet Candy, with their magnificent range of chocolates and other candy. Best of all, it includes a lovely selection of sugar free sweets as well. I can only add that Anneli now is one of their regular customers and we are constantly trying something new in their extensive range! Their service is really excellent, too: an order placed on Friday was delivered the Monday. Do check out their website (www.forestfairies.com) to see for yourself what they have to offer and spoil yourself and your loved ones. You won’t regret it!
Helpful (0)
|Replies (0)AB
Annatjie B
1 reviews | Active since Jan 2020
10 Feb 2021, 20:24
Forest Fairies Gourmet Candy
As a member of The Wine of the Month Club, my daughter, Anneli also receives their Black Box regularly: a kind of mystery box containing new and not-so-ordinary products. That was how we came to know Forest Fairies Gourmet Candy, with their magnificent range of chocolates and other candy. Best of all, it includes a lovely selection of sugar free sweets as well. I can only add that Anneli now is one of their regular customers and we are constantly trying something new in their extensive range! Their service is really excellent, too: an order placed on Friday was delivered the Monday. Do check out their website (www.forestfairies.com) to see for yourself what they have to offer and spoil yourself and your loved ones. You won’t regret it!
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Replies (0)NP
Neleshnee P
1 reviews | Active since Jan 2020
24 Mar 2020, 03:16
Gourmet Sweets
This is one of my favorite range of chocolates. There is such a wide range of variety. Easy online ordering as well as quick delivery. My favorite is the Rocky road bar. #SupportLocal
Helpful (0)
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Neleshnee P
1 reviews | Active since Jan 2020
24 Mar 2020, 03:16
Gourmet Sweets
This is one of my favorite range of chocolates. There is such a wide range of variety. Easy online ordering as well as quick delivery. My favorite is the Rocky road bar. #SupportLocal
0
Replies (0)AN
NP
Neleshnee P
1 reviews | Active since Jan 2020
17 Mar 2020, 11:35
Addictive
This has become my new sweet tooth addiction. I am totally inlove with the Rocky road bar. So different and tasty. All products always taste yummy and you can see and taste the quality. #SupportLocal
Helpful (0)
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Neleshnee P
1 reviews | Active since Jan 2020
17 Mar 2020, 11:35
Addictive
This has become my new sweet tooth addiction. I am totally inlove with the Rocky road bar. So different and tasty. All products always taste yummy and you can see and taste the quality. #SupportLocal
0
Replies (0)NP
Neleshnee P
1 reviews | Active since Jan 2020
22 Nov 2019, 11:13
Hassle Free
Handmade confectionery treats. Offers directing ordering and delivery which saves time and its simple. #BlackFriday
Helpful (0)
|Replies (0)NP
Neleshnee P
1 reviews | Active since Jan 2020
22 Nov 2019, 11:13
Hassle Free
Handmade confectionery treats. Offers directing ordering and delivery which saves time and its simple. #BlackFriday
0
Replies (0)