AS
Aneesah S
Active since Aug 2020
17
Reviews
0
Industries
Reviews
17 reviews4 months ago
Fnb deduction without permission
Fnb just assumed we receive our salary early and deducted when NO permission was given. Advised we need to wait 2-3 days for reversal and obviously they dont reimburse for the inconvenience. Regardless the amount, I did not give any permission. Fnb should be held liable and the Ombudsman made aware.
53 replies
40 months ago
Terrible service from staff at Pep Bothasig
On Saturday 7 January, I purchased some school items from Pep N1 City. With my slip, item in its original condition with price tag and all I went into Pep Bothasig for a simple swop in size in long grey school socks. I took the correct size and headed to the tills, no queue, so something so simple that should've taken 5 min took almost 30 min because I needed to fight with incompetent staff and so called policies. Because the socks returned was R34.99 and socks I was taking was R32.99. They wouldn't give my original slip because they must give me cash back and I won't take something else. That is completely unacceptable. What kind of policy is that. I provided the proof of purchase, item in original condition. It's my slip why must I give it. And you can't force me to take something else. So if I need to return something else on the slip I wouldn't be able to because they won't give my slip. Really. If this is your stupid policy get a photocopy machine so you can make a copy for yourself. When I asked cashier Nawaal for a manager, Fudwa - 2IC (not sure if I got her name correct) but she was the highest level of management available she came with the same story. Eventually after arguing she added a packet of chips in order to give my slip back. I nicely asked her to get her manager to call me. Then I got very irritated how she kept brushing me off and told me I must call when the managers around or call customer care because they going to tell me the same thing. As a customer I asked for a manager to call me because I don't agree with this so called stupid policy. After wasting 30 min of my time she wants me to call around and run after management. She walked away and I had to stop her and ask her to take down my number for the manager to call me cause she simply ignored my request. To date Gina(manager) and area manager has still not called me. The service is really disgusting. Policies and assistance from staff. Pep is a massive company for a query to be handled in this manner is really pathetic.
0 replies
40 months ago
Very unhappy with the customer service
I have bought their products many times before and it's absolutely divine, however on my last purchase the product (Almond Rocha) was old and tasted horrible. I kept the remaining bars and contacted Forest Fairies via email, phone call and whatsapp. The service was absolutely terrible. My complaint was acknowledged and then just ignored, eventually I was told they'll replace it for me but no one ever delivered anything. 1.5 months since I logged the issue and still nothing. The products are usually amazing but the service is pathetic. Really unhappy
132 replies
41 months ago
Woolworths stealing customers money
I made a payment onto my card on 14th Nov via the Woolworths app, payment was banked by Woolworths on 15th Nov but it is still not reflecting. Woolworths Financial Services said they can't give me a time frame as to when it'll bpe resolved. This is fraud, they banked the money, mine and other customers and now claiming they don't know where it is or when it'll be sorted out. I made a relatively big payment and now cannot use the funds, my credit profile is being affected negatively and now I'm going to be charged on an outstanding balance of *** amount because payment is not reflecting. Finance and IT refuses to give proper feedback, management doesn't return calls and the call centre staff was advised they can't even make contact with Finance and IT that they must go through their team leaders who are non responsive, so as a customer what must I do and where must I get answers. Woolworths is stealing customers money. They giving no answers to where our money is and we must just sit and wait.
0 replies
42 months ago
Do not support Pick n Pay Express Edgemead(BP Letchworth)
Received the worst service ever from Pick n Pay Express Edgemead (BP Letchworth). Was double billed on a purchase, I contacted management once I saw that they banked both transactions, was advised by Anthony Hartman they'll investigate and he will call me back the following working day, a month later still waiting and I needed to go around again, spoke to other manager Brent Oppels who advised me same thing they'll have to investigate. He got back to me advising I must bring my bank statement to prove yet I've given screenshots from my banking app, smss and all the transaction details. They can see they deducted twice, why must I go through so much effort to get my money back. Requested to speak to higher management, owner Heinrich Frans. My word, this store needs new management and owners. I will never support or recommend anyone supporting. He has less management, ownership or customer service skills than Anthony and Brent. Heinrich did not even apologise, asked me to send my bank details and did an eft for the double charge glad that's sorted but he did not even pay a cent more yet they sat with my money for more than a month. I needed to waste my time and petrol to go around to the store thrice prior, up and down just trying to get my money back that I ended up spending more in the time and effort that the actual amount and Heinrich couldn't even apologise or compensate. He made it seem like my problem yet his store, himself and staff are the incompetent ones.
132 replies
46 months ago
Do yourself a favour and stay away from MTN
We have been trying to cancel our contracts for past 3 months. Customer Care and Retention department and both staff and management all completely incompetent. Don't sign up with MTN even if the deal sounds great. You will never be able to get out and the service is pathetic no matter when you call.
134 replies
46 months ago
Promotions cancelled overnight, no communication and lack of service from online call centre management
I've been shopping with Woolworths for the past couple of years purchasing almost daily, big quantities at times. Regular, loyal customer up until a month or so ago. I unfortunately don't recommend supporting Woolworths anymore due to the extremely bad service from call centre agents and numerous managers. Overnight Woolworths pulled/cancelled rewards promotions that has been running for years, no notice, no communication, no update on the website, it even still says "extra 5% off selected items when you pay with your woolies store card or credit card". Terms last updated 11 October 2021. Apparently this promotion has been cancelled and you no longer get the extra 5% when you pay with your Woolworths credit card but no one, no manager or any staff could provide me proof of the change or even tell me when it was stopped. Spoken to so many people that I just gave up trying to get refunded which was still due to me. Whenever Woolworths overcharged me prior to this as well I needed to do a recon for them with order numbers, screenshots of promotions, what I paid, what I should've paid and what's due to me. No one I ever spoke to even knew how the discount was worked out I needed to advise of the calculation and even on my last refund this was wrong. I lost out on so much more because managers just told me the promotion is done. If I didn't go back and provide them the proof I wouldn't get what's due to me but I was/am tired of wasting my time and money now needing to perform their jobs. I pay for quality and service when I shop at Woolworths but never received the service. I have lost all faith in the company and brand. Over the past communication regarding this promo, emails was sent to or spoken telephonically about to Maaliekah Karriem, Donovan Rooi, Siphenkosi Bhavhuma, Imad, Shameeg Galiem and Sheena George. No manager or team leader could even tell me when the promotion was stopped or provide proof thereof. On my last communication a link was sent, this still shows you get the extra 5% off on selected items. That wasn't new, that's always been there. "Selected items" are the Wrewards marked items not the items without the Wrewards logo...nevertheless not looking for anything. I'm done. Just sharing my experience so the next person can make an informed decision before supporting...
0 replies
46 months ago
Don't sign up with Virgin Active N1 City.
In January 2022 sales agent Dayaan Du Plooy from N1 City Goodwood assisted us, gave us this awesome pitch hence why we signed up but from the moment we signed up the service became pathetic in all areas. We were offered first 2-3 months free yet was billed 1st Feb and again March. It took over a month with constant follow-ups for me to get my money back. Quoted amount to billing amount was also wrong so I needed to fight about that too. Spoke to Rushda Abrahams, Mongezi Hoho, Dayaan Du Plooy and Michaela Koopman from the branch and call centre Rihanna and Blanch with everyone being completely .... Attendees at ClubV not interactive with my youngest, how do you then say you assist with babies from 6 months if you can't look after a 2.5 year old, attendees doesn't even pick her up to try and calm her or get her use to the place except 1 attendee that picked her up on my last visit. I asked for the manager Michaela Koopman to call me for the past few months already on several occasions but she doesn't call back. I'm paying 6 months already for gym fees but haven't been able to gym for longer than 5 minutes because no one tries with daughter and manager doesn't either get back either. Paying 6 months for something I cannot use. I don't recommend Virgin Active especially the N1 City Branch.
0 replies
46 months ago
Don't upgrade to Premium - they bill but you don't get access to full package
I requested to upgrade my account to premium, billing was deducted but account was never upgraded. I've emailed numerous times and sent through pop but all I ever received was a generic response and no help. Issue was never resolved and I'm still waiting for my refund.
0 replies
55 months ago
Bad service and Discovery in breach of agreement
For those wanting life insurance or those already with Discovery, do yourself a favour and get out now. The service is absolutely pathetic from all levels. Broker, servicing consultants, 2ICs, supervisors and even higher management. We signed up for Discovery Life on 26 August 2021, assisted by Lenton Motlana, who assured us she has done this so many times. Offered a premium of R862 for my husband, myself and the basic cover for our kids so we can all be added onto my husbands Vitality. Upon activation 2 Sep, kids weren't there and premium went up, currently standing on R960 odd and none of my 5 kids are on. Endless battles and was then given a new quote R868.22 for everyone on 6 Sep, agreed though premium slightly higher but we just wanted it sorted. Have it on paper and telephonically agreed but Discovery will not keep to their agreement and wants to be bill us more than R1042.76 for exactly the same cover when we were offered and agreed on R868.22 including Vitality for the whole family. We agreed to R868.22 but Discovery billing us something completely different, no where agreed upon. Spent hours calling and sending mails but no one gets back. After a month received a mail to say thanks for giving them the opportunity to investigate... What opportunity? You ignored me! Not even management has the decency to call after numerous requests. Discovery acknowledges Lenton was at fault but refuses to amend the premium to agreed upon rate. How does someone mess it up after both 1st and 2nd quote and now we are suffering. Spoken to Lenton Motlana, Thuli Radebe, Yolanda, Lennon, Francheska Anthony and Thabang Mathebola. Absolutely no one bothered to call back. Not even senior manager Arlene Armstrong has the decency to call back after more than 5 requests. All I received yesterday after a month of waiting was an email filled with excuses. Arlene Armstrong, I'm waiting on your call or I will be taking going to the Ombudsman and taking legal action against Discovery and your team as you are in breach of our agreement. It is completely ridiculous all the stress, time and money you have cost me. Await a call not email filled with excuses.
106 replies
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5 Star
2 (11.764705882352942%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
15 (88.23529411764706%)