Products Always out of stock- now they refusing to give my refund R1703.62

Not as efficient and beneficial as it's made out to be. My FBO no: 270500027730 and Order ref:ZAF1020922Placed an order in February 2025 after paying the products kept being OUT OF STOCK. I made numerous follow ups to no avail. Customers started complaining and I lost credibility. Now I'm asking for my R1703.62 refund im told its not possible due to company policies. If u don't collect within 30 days of ordering and paying the products are send back. I'm not entitled to my refund nor will they resend the products which sound like a **** to me, if they had a system that blocks u from paying knowing the products are not available then I wouldn't be in this position. I want my money back in full