Review ofForever Resorts SA
Forever Resorts SA
1.9|26 reviews
Responds in 42 hours 52 min
RR
Rabia R
1 reviews | Active since Member
01 Jan 2026, 18:21
Refusal to compensate the tragic day!!
Hi. I went for a day to warmbaths on the 31 Dec 2025 traveling from 2hrs away. My daughter got badly injured and was promptly seen to by an excellent paramedic on the property. Due to our child's wellbeing, we rushed off at 11.30 or so to obviously take care of her. We phoned warmbaths relating the incident to them and asked if they could allow us to come again even for 1/2 day given the situation as we drove down specifically for this. Pics of the bands were also sent to them. They showed no concern , point blank refused. However the paramedic did a follow up to see how my daughter was. Thanks Tronkie . Much appreciated. True compassion. Big places, making big money with no compassion and total disregard to the visitors that make them a success.
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Replies (112)Forever Resorts SA's replyOfficial
02 Jan 2026, 12:34Good day Rabia Rangila,
Thank you for bringing your concerns to our attention. We acknowledge receipt of your complaint and appreciate you taking the time to share your experience with us.
At Forever Resorts, we take guest feedback seriously, as it allows us the opportunity to review matters thoroughly and address them appropriately. In order for us to investigate this matter in detail and engage with you directly, we kindly request that you email your reservation number along with any additional information relevant to your complaint to care(at)foreversa(dot)co(dot)za
Once received, our Customer Care team will review the details and correspond with you directly to ensure the matter is handled correctly and in line with our policies and procedures.
We value your feedback and look forward to assisting you further.
Kind regards,
Customer Care Team
Forever Resorts
Thank you for bringing your concerns to our attention. We acknowledge receipt of your complaint and appreciate you taking the time to share your experience with us.
At Forever Resorts, we take guest feedback seriously, as it allows us the opportunity to review matters thoroughly and address them appropriately. In order for us to investigate this matter in detail and engage with you directly, we kindly request that you email your reservation number along with any additional information relevant to your complaint to care(at)foreversa(dot)co(dot)za
Once received, our Customer Care team will review the details and correspond with you directly to ensure the matter is handled correctly and in line with our policies and procedures.
We value your feedback and look forward to assisting you further.
Kind regards,
Customer Care Team
Forever Resorts
Best regards,
Forever Resorts SA's reply02 Jan 2026, 12:34
Official
Good day Rabia Rangila,
Thank you for bringing your concerns to our attention. We acknowledge receipt of your complaint and appreciate you taking the time to share your experience with us.
At Forever Resorts, we take guest feedback seriously, as it allows us the opportunity to review matters thoroughly and address them appropriately. In order for us to investigate this matter in detail and engage with you directly, we kindly request that you email your reservation number along with any additional information relevant to your complaint to care(at)foreversa(dot)co(dot)za
Once received, our Customer Care team will review the details and correspond with you directly to ensure the matter is handled correctly and in line with our policies and procedures.
We value your feedback and look forward to assisting you further.
Kind regards,
Customer Care Team
Forever Resorts
Thank you for bringing your concerns to our attention. We acknowledge receipt of your complaint and appreciate you taking the time to share your experience with us.
At Forever Resorts, we take guest feedback seriously, as it allows us the opportunity to review matters thoroughly and address them appropriately. In order for us to investigate this matter in detail and engage with you directly, we kindly request that you email your reservation number along with any additional information relevant to your complaint to care(at)foreversa(dot)co(dot)za
Once received, our Customer Care team will review the details and correspond with you directly to ensure the matter is handled correctly and in line with our policies and procedures.
We value your feedback and look forward to assisting you further.
Kind regards,
Customer Care Team
Forever Resorts
Best regards,
RR
Rabia R's updateReviewer Update
02 Jan 2026, 19:54Hi
The incident was telephonically discussed with the resort shortly after we had left the resort and it was made clear that we travelled 2hrs just to do a day visit at the resort thus required a response to know what to do. We were told that we could not be given a complementary compensation to revisit disregarding the serious incident that occurred. Emails were also sent to warmbaths@foreversa.co.za together with a pic of the bands.
Your response is much appreciated. I will send another email through as well to the email provided by you.
Kind Regards
Rabia
The incident was telephonically discussed with the resort shortly after we had left the resort and it was made clear that we travelled 2hrs just to do a day visit at the resort thus required a response to know what to do. We were told that we could not be given a complementary compensation to revisit disregarding the serious incident that occurred. Emails were also sent to warmbaths@foreversa.co.za together with a pic of the bands.
Your response is much appreciated. I will send another email through as well to the email provided by you.
Kind Regards
Rabia
RR
Rabia R's update02 Jan 2026, 19:54
Reviewer Update
Hi
The incident was telephonically discussed with the resort shortly after we had left the resort and it was made clear that we travelled 2hrs just to do a day visit at the resort thus required a response to know what to do. We were told that we could not be given a complementary compensation to revisit disregarding the serious incident that occurred. Emails were also sent to warmbaths@foreversa.co.za together with a pic of the bands.
Your response is much appreciated. I will send another email through as well to the email provided by you.
Kind Regards
Rabia
The incident was telephonically discussed with the resort shortly after we had left the resort and it was made clear that we travelled 2hrs just to do a day visit at the resort thus required a response to know what to do. We were told that we could not be given a complementary compensation to revisit disregarding the serious incident that occurred. Emails were also sent to warmbaths@foreversa.co.za together with a pic of the bands.
Your response is much appreciated. I will send another email through as well to the email provided by you.
Kind Regards
Rabia