Rude and Unprofessional

I bought a Crank used for Ford Focus 1.6 2006 model priced R2500 on Saturday 13/03/21. I took it to the mechanic to fix the car. The machanic discovered that the Crank is not in perfect condition to be used because it can only last 2 to 3 months and start given the problem again.

I took the Crank back to Forma Auto Spares on Monday 15/03/21 around lunch time. The guy who assisted me his name is Raj. I told him what the mechanic says and I asked to be refunded he refused and told me that they do not accept any item that has left the store. He told me that there is nothing wrong with the Crank and he would like to talk to my mechanic and tell him what to do because he can see that the mechanic doesn't know what to do. We had a very big fight and called his boss and his boss did the same thing that Raj was doing failing to re-fund me.

They later agreed and told me that they can only refund me if I allow them to take 20% off my refund. Saying that it is their company policy. They took 20% From my money which is R500 that I do not understand why so much because I had their item for one day. Their terms and conditions on the slip are on fine print you cant see anything.

Guys please be careful with Forma Sapres, they are rude, unprofessional and poor service.