APPALLING / *******/ *********

I have had the most UNACCEPTABLY ********** service at this store today. This matter will be taking the legal route and therefore to summarise briefly : I have normally have printing done at a reputable store who would have charged me just over R300.00 in total for this print run. They are today unfortunately closed due to the public holiday. I asked for a TOTAL quote from the manager/ owner at Fototec and wrote down the amount of R400.00 As the printing paper was of a higher quality I was prepared to accept this - to print 15 pages for R400.00- slightly more than what we usually pay. I asked her to print 2 pages of designs so that I could check the quality. I was happy and said she could proceed. She then handed me the card machine with a total payable of R6000.00!!! R6000.00 !! I repeat - R6000.00 ! I yelled - stop the print run ! She responded - ' We can't ' - I yelled - : 'you have to - I cannot pay this ********** ******* amount ! They 'magically' stopped the machine on the 3rd print. I told her that I would pay the R400.00 ' total quoted ' - already WAY IN EXCESS OF WHAT I USUALLY PAY. She refused, and with the most appalling manner proceeded to call security - I had said that I would pay the R400.00 and furthermore provide her with my full details in order that we could resolve this legally. She humiliated me in the centre and after discussions with the security guard, who with all due respect, is not a lawyer- proceeded to tally up an invoice for black & white printing which had been done. I asked to see the breakdown on the slip before I made payment ,which she refused to do ! After insisting she did- there was an amount of R40.00 charged for ' Labour !' Upon asking her what that was for - she said that her staff member had - with a simple click of a mouse, deleted a blue line on the artwork. This charge was NOT quoted to me, and I would have left it as it was. Summary : I was ' forced ' to pay an amount of R 504.00 and left the shop with only 3 pages of black & white printing !!!!!! I supp**** my contact details as she threatened to take ' legal action.' I will now be taking this matter further - on Radio 702 with Wendy Nola Consumer Journalist as well as via the Small Claims Court. DO NOT USE THIS SHOP FOR ANYTHING !!!!!