FOTOTEC WATERCREST MALL - TERRIBLE ATTITUDE AND EXORBITANT PRICES

Last week I went to Fototec in Watercrest Mall and asked for the price to scan a 20 page document onto a memory stick. I was quoted R4,00 per page. I queried this with the lady who served me and another lady sitting in the back of the store confirmed the price. I thought it rather pricey but because I needed it, I agreed. The first lady scanned the document and loaded it onto my stick, then the second lady came forward and they had a quiet conversation. I was then told the total price was R138.00 I was shocked to say the least! I queried the price and was told that the balance of R58.00 was for "Labour and consumables" I queried this again as the first lady stood for less than 5 minutes feeding the pages in. (where was the automatic document feeder??) I was shown a sign that read: "Artwork and collating will be charged for as an extra". There was NO artwork nor collating involved. I refused to pay the exorbitant amount and was told that as they work there, they would have to pay it into the till. I said they could take the document off my stick but I was told there was no refunds. I then went to another shop in the same centre who quoted me a total of R40 for the entire job. When I returned to Fototec, and told them the price the other store charged, the woman who had been sitting in the back told me that she would run her business any way she saw fit and I was to leave. So, it was a lie that they just worked there an would have to pay money into the till. I paid R100 which I still thought was far too high and left. I left a review on the Fototec Facebook page and that has not even been acknowledged.