Active since Jan 2017
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4 reviews9 months ago
Nikiwe was extremely...
Nikiwe was extremely helpful, polite and friendly and managed to lower my oremiums
56 replies
43 months ago
FOTOTEC WATERCREST MALL - TERRIBLE ATTITUDE AND EXORBITANT PRICES
Last week I went to Fototec in Watercrest Mall and asked for the price to scan a 20 page document onto a memory stick. I was quoted R4,00 per page. I queried this with the lady who served me and another lady sitting in the back of the store confirmed the price. I thought it rather pricey but because I needed it, I agreed. The first lady scanned the document and loaded it onto my stick, then the second lady came forward and they had a quiet conversation. I was then told the total price was R138.00 I was shocked to say the least! I queried the price and was told that the balance of R58.00 was for "Labour and consumables" I queried this again as the first lady stood for less than 5 minutes feeding the pages in. (where was the automatic document feeder??) I was shown a sign that read: "Artwork and collating will be charged for as an extra". There was NO artwork nor collating involved. I refused to pay the exorbitant amount and was told that as they work there, they would have to pay it into the till. I said they could take the document off my stick but I was told there was no refunds. I then went to another shop in the same centre who quoted me a total of R40 for the entire job. When I returned to Fototec, and told them the price the other store charged, the woman who had been sitting in the back told me that she would run her business any way she saw fit and I was to leave. So, it was a lie that they just worked there an would have to pay money into the till. I paid R100 which I still thought was far too high and left. I left a review on the Fototec Facebook page and that has not even been acknowledged.
0 replies
63 months ago
DISGUSTING SERVICE FROM VODACOM.
I am at my wits end with Vodacom! I have 2 data contracts with them, one of which expired at the end of January 2020. I phoned them on 22 Dec 2020 and again on 30 December 2020 to cancel the contract. I was assured this would be done. Imagine my surprise when I was billed for it again at the end of Jan and again in Feb. I have since made 5 more calls to Vodacom and each time they tell me the cancellation was not actioned and will be from the end of February. I have asked on 4 different calls for a senior supervisor to call me back. Each time I am told my request has been "escalated". I have recordings of every call to Vodacom but they won't accept that - I have to wait for them to access their records and listen to the calls!. VODACOM GET YOUR ACT TOGETHER AND CANCEL MY CONTRACT!!!
168 replies
112 months ago
EDGARS CLUB POLICIES
<p>In January 2016 I took out funeral insurance in response to a marketing call from the financial services department of Edgars. At the time I was 58 and my husband 65. After not having received the documents after 30 days, I called and requested them, each month until the they arrived in April. His date of birth was incorrectly stated and I requested they amend this. I was informed he was not covered as he was 66 and the cut off date age was 65. I pointed out to them that in January he was 65 - he turned 66 in April. It has taken a year of calls, some lasting for 30 - 40 minutes behilst being put on hold and still there is no end to this. Each time a different person takes the call, I go through the whole explanation and receive the same answer - he is 66 and the system does not allow them to change that. I have in the meantime being charged and am pying the full premium. Also, each time I requested a copy of the call recording and each time get told it will be requested from the "third party". Guess what - no recording yet either. This lack of service from the so called servce centre is totally shocking and infuriating - I have reached the end of my patience with this. </p>
168 replies
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3 (75%)