Disastrous

Where do I even begin. First of all I just want to start off by saying this is absolutely not a 4 star hotel. Maybe they purchased those stars, but they definitely did not earn them. They are a one star establishment at best on a good day. I’m under the impression that some of the staff are significantly overworked and I wouldn’t be surprised if they’re underpaid too. The maintenance man is incredibly condescending and I hope I never have to engage with such a person ever again. The 4th and 5th floor stink on a consistent basis, I think the carpet isn’t cleaned effectively enough, consequently the walkways are filled with a putrid scent. We did not have water in our room upon arrive, thus we called to ask for water to be brought to the room. We were told that they would charge us a room fee of R150 to deliver water that is only R30! Really??!! Some of the staff are just not nice towards black people at all. You will have your plates piling up during breakfast while they are picking up everyone else’s plates. Most 4 star establishments have a directory that comes with a menu, activities, shuttle services etc. When we called down to ask for a menu they said they’d charge us R150 to bring it up. At some point during our stay we asked for an iron to be brought to the room, it was a very cheap old iron and it caused a power outage. No 4 star hotel is going to give their customers cheap old looking irons. In fact the iron and ironing board will come as an accessory to the room. Along with a hair dryer. We were given a broken old looking ironing board, and told to hold it against the wall because it’s not stable(when we asked for one initially we were told that there aren’t any available). The elevators were one of the most ghettoest things I’ve ever had to deal with. They literally take an eternity to arrive and once they do arrive sometimes the doors open only half way. Only two of the lifts kind of worked, the other two I feel should just be obsolete. Also to note again that cleanliness is a BIG issue at the hotel. You could walk passed the same areas within the hour and still find dirty plates and sheets on the floor in the hotel. It’s not a good look and I think this contributed to the bad smells. The room that my mom and aunt were staying in was significantly dirty, also it was not a deluxe room, you can never convince me. That room was a motel at best!! While I was on the loo one of the staff came into the room to clean, instead of apologizing she said “but I knocked and you didn’t answer?” Obviously if I’m in the toilet I cannot hear what’s going on outside. She proceeded to do the same thing with the man staying next door while he was still in bed. There are signs “please clean my room, and DND” for a reason, also a simple solution would be for reception to call in to ask if it’s okay for someone to just walk in and clean the space. These are things that are typical of 4 star luxury. This place was nothing short of a motel.

They use a very old system so the key cards get disconnected every time it comes into contact with anything, not just cards and electronics. If you have numerous electronic devices forget about being able to charge them all simultaneously. There are only 2 sockets in the room. And they are not next to the bed. Also the kettle didn’t work in our unit and at this point I didn’t want to be charged R150 for a new kettle to be brought up. The sheets were never changed and the curtains and weird stains on them. We had an issue in one of our units with the water pressure. Sometimes it’s okay sometimes it’s not, but the maintenance man gaslit me into believing that I was making it all up. I would never recommend anyone staying hear, especially if you’re black. Take your money elsewhere. Don’t be fooled by the stars, this place isn’t good at all. There is carpet literally EVERYWHERE and it absorbs so many smells, especially on the 4th and 5th floor. Also some of the staff lacked professionalism because I witnessed a verbal altercation between two of the servers. They could’ve kept that for the office, definitely not in front of guests.